Benefits Systems & Client Enablement Specialist

USI Insurance Services; Marlton, Northern (NJ, KY); On-site; USD 65,000 - 85,000; Full time

Job summary

USI Insurance Services seeks a Benefit Systems Support Administrator to assist with the delivery, training, and ongoing support of benefits platforms for clients and internal teams. The role coordinates demonstrations, trainings, and documentation, and ensures project timelines are met.

Ideal candidates have 3+ years in employee benefits, strong data entry and organizational skills, and proficiency with MS Office.

Qualifications

• 3+ years of employee benefits experience; experience in a group benefits environment preferred.
• High School Diploma or GED required; Bachelor's degree preferred.
• Experience with benefits administration systems, benefits technology platforms, or related applications.
• Strong administrative, data entry, and organizational skills with a high degree of accuracy.
• Proficiency with Microsoft Office, including Excel.

Responsibilities

• Monitor and manage shared mailboxes, ensuring requests are addressed in accordance with established service standards.
• Coordinate and schedule platform demonstrations, training sessions, and educational support for internal and external stakeholders.
• Support all phases of implementation and renewal projects to ensure timely completion and adherence to client expectations and company standards.
• Coordinate the collection of client information and ensure all required forms and documentation are completed for platform implementations and renewals.
• Provide client training, guidance, and ongoing support to facilitate successful onboarding and platform utilization.
• Support platform installations, renewals, testing activities, and electronic data interchange (EDI) processes.
• Maintain and monitor client data to identify required updates and upcoming renewal activities.
• Participate in meetings with clients, brokers, vendors, and internal teams to support project objectives and resolve issues.
• Collaborate with management, internal teams, and agency partners to identify, address, and resolve client service issues in a timely manner.

Skills

Benefits administration

Data entry

Organizational skills

Microsoft Excel

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Benefits technology platforms

EDI

Microsoft Office

Job description

USI Insurance Services seeks a Benefit Systems Support Administrator to assist with the delivery, training, and ongoing support of benefits platforms for clients and internal teams. The role coordinates demonstrations, trainings, and documentation, and ensures project timelines are met.

Ideal candidates have 3+ years in employee benefits, strong data entry and organizational skills, and proficiency with MS Office.