Benefit Systems Support Admin

USI Insurance Services; Center Square (PA); Hybrid; USD 59,000 - 61,000; Full time

Job summary

USI Insurance Services is seeking a Benefits Systems Support Administrator to assist in delivering and adopting benefits administration platforms. You will train clients, support implementations, and provide ongoing service to internal teams, brokers, and clients.

Responsibilities include coordinating demonstrations, managing shared mailboxes, and ensuring data accuracy across deployments. A fast-paced environment requires strong organizational skills and willingness to learn new systems.

Qualifications

• 3+ years of employee benefits experience in a group benefits environment.
• High School Diploma or GED required; Bachelor's degree preferred.
• Experience with benefits administration systems or related platforms.
• Strong administrative, data entry, and organizational skills with high accuracy.
• Proficiency with Microsoft Excel.
• Ability to manage multiple deadlines in a fast-paced team environment.
• Willingness to learn new systems and processes.

Responsibilities

• Monitor and manage shared mailboxes in line with service standards.
• Coordinate platform demonstrations, training, and support for stakeholders.
• Support implementation and renewal projects to meet timelines and client expectations.
• Gather client information and ensure forms and docs are completed for deployments.
• Provide client training and ongoing support for onboarding and utilization.
• Support platform installations, renewals, testing, and EDI processes.
• Maintain client data and flag updates and renewal activities.
• Attend meetings with clients, brokers, vendors, and internal teams to resolve issues.
• Collaborate with management and partners to address client service issues promptly.
• Participate in cross-training to expand product knowledge.

Skills

Benefits experience

Data entry

MS Excel

Organizational skills

Multitasking

Adaptability

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Benefits platforms

Job description

Description and Requirements

General Description: The Benefit Systems Support Administrator supports the delivery and adoption of benefits administration platforms by providing training, implementation support, and ongoing client service to internal teams, brokers, and clients. This role serves as a primary point of contact for clients, gathering requirements, managing expectations, providing guidance throughout the process, and overseeing communications within designated shared mailboxes.

Responsibilities

• Monitor and manage shared mailboxes, ensuring requests are addressed in accordance with established service standards.
• Coordinate and schedule platform demonstrations, training sessions, and educational support for internal and external stakeholders.
• Support all phases of implementation and renewal projects to ensure timely completion and adherence to client expectations and company standards.
• Coordinate the collection of client information and ensure all required forms and documentation are completed for platform implementations and renewals.
• Provide client training, guidance, and ongoing support to facilitate successful onboarding and platform utilization.
• Support platform installations, renewals, testing activities, and electronic data interchange (EDI) processes.
• Maintain and monitor client data to identify required updates and upcoming renewal activities.
• Participate in meetings with clients, brokers, vendors, and internal teams to support project objectives and resolve issues.
• Collaborate with management, internal teams, and agency partners to identify, address, and resolve client service issues in a timely manner.
• Participate in cross-training to expand platform and product knowledge.

Knowledge, Skills And Abilities

• 3+ years of employee benefits experience; experience in a group benefits environment preferred.
• High School Diploma or GED required; Bachelor's degree preferred.
• Experience with benefits administration systems, benefits technology platforms, or related applications.
• Strong administrative, data entry, and organizational skills with a high degree of accuracy.
• Experience auditing data, identifying discrepancies, and ensuring data integrity.
• Proficiency with Microsoft Office, including Excel.
• Ability to prioritize workload, manage multiple deadlines, and work effectively in a fast-paced, team environment.
• Adaptability and willingness to learn new systems, technologies, and processes.

Work Environment

Work is conducted in an on-site, remote, or hybrid environment that is conducive to performing the essential functions of the job. The role routinely involves the use of standard office equipment, including computers, keyboards, printers, and video conferencing tools. The employee may attend in-person meetings, including those with clients or team members.

Physical Requirements

While performing the duties of this job, the employee is required to:

• Sit for extended periods while working at a computer or attending virtual meetings.
• Operate office equipment and use repetitive hand motions, such as typing.
• Communicate clearly via phone, video conferencing tools, email, and in person.
• Occasional movement around the office to attend meetings, interact with team members, or access shared office resources (e.g. printers, supplies). Includes standing, walking, bending, kneeling, squatting and/or reaching.
• Infrequently, lifting or carrying items that range from 10-50lbs may be required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time .

$59,000-$61,000