Benefits Platform Support Specialist (Hybrid/Remote)

USI Insurance Services; New Jersey; On-site; USD 59,000 - 61,000; Full time

Job summary

USI Insurance Services is seeking a Benefits Systems Support Administrator to help implement and train clients on benefits platforms. The role will manage client communications, gather requirements, and ensure timely delivery of demonstrations, training, and support.

You will work with internal teams and external brokers to coordinate renewals, data integrity, and platform utilization while maintaining high service standards in a fast-paced environment.

Qualifications

• 3+ years of employee benefits experience; group benefits environment preferred.
• High School Diploma or GED required; Bachelor's degree preferred.
• Experience with benefits administration systems, benefits technology platforms, or related applications.
• Strong administrative, data entry, and organizational skills with a high degree of accuracy.
• Experience auditing data, identifying discrepancies, and ensuring data integrity.
• Proficiency with Microsoft Office, including Excel.
• Ability to prioritize workload, manage multiple deadlines, and work effectively in a fast-paced, team environment.
• Adaptability and willingness to learn new systems, technologies, and processes.

Responsibilities

• Monitor and manage shared mailboxes, ensuring requests are addressed per service standards.
• Coordinate and schedule platform demonstrations, training sessions, and support for stakeholders.
• Support all phases of implementation and renewal projects to ensure timely completion and adherence to client expectations and standards.
• Coordinate collection of client information and ensure required forms for platform implementations and renewals.
• Provide client training, guidance, and ongoing support for onboarding and platform utilization.
• Support platform installations, renewals, testing activities, and EDI processes.
• Maintain and monitor client data to identify updates and upcoming renewals.
• Participate in client, broker, vendor, and internal meetings to support project objectives.
• Collaborate with management and partners to address and resolve client service issues.
• Participate in cross-training to expand platform and product knowledge.

Skills

Employee benefits

Group benefits

Benefits platforms

Data entry

Data accuracy

MS Excel

Time management

Prioritization

Adaptability

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Excel

Job description

USI Insurance Services is seeking a Benefits Systems Support Administrator to help implement and train clients on benefits platforms. The role will manage client communications, gather requirements, and ensure timely delivery of demonstrations, training, and support.

You will work with internal teams and external brokers to coordinate renewals, data integrity, and platform utilization while maintaining high service standards in a fast-paced environment.