Customer Service Representative

Northwest Administrators, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 43,000 - 57,000; Full time

Benefits offered by this job

Union wages

Pension plan

Paid leave & holidays

Team environment

Job summary

Northwest Administrators, Inc. is seeking a Participant Services Representative to be the friendly voice for our clients as part of the service center team.

You will handle calls about retirement and health benefits, assist walk-ins, document interactions, and verify information. This role offers union-scale wages, a defined-benefit pension, paid leave and holidays, and a supportive team environment.

Qualifications

• Fluent in Spanish preferred.
• Excellent verbal and written communication.
• Strong organizational and analytical skills.
• Proficient with technology, Excel and Word.

Responsibilities

• Take calls from participants and providers about retirement and healthcare benefits.
• Assist walk-in participants and providers with questions or documentation
• Provide accurate information on claim payments, eligibility, and retirement plans
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

Skills

Organized

Communication

Service mindset

Attention to detail

Tech savvy

Bilingual Spanish

Job description

Are you a natural problem solver with a knack for helping people? Do you thrive in a fast-paced environment where every call is an opportunity to make a positive impact? Northwest Administrators, Inc. is looking for a Participant Services Representative to join our team and serve as the friendly, knowledgeable voice of our organization.

What you'll be doing...

At NWA, we pride ourselves in providing exceptional customer service. As a customer service representative for our client service center department, you are the front line! You will take calls from customers who have questions about about retirement and healthcare benefits. You will:

• Assist walk-in participants and providers with questions or documentation
• Provide accurate information on claim payments, eligibility, and retirement plans
• Thoroughly document calls in the computer system
• Verify and update customer information
• Mail various forms and information as required by the customer

Who you are...

• Organized. Able to juggle and prioritize workloads, have strong analytical skills
• Communicator. Strong verbally and in writing including interpersonal skills
• Service Minded. Passionate about customer service--delivering it like you expect to receive it
• Detailed. Attentive to detail with excellent problem-solving skills
• Technically Savvy. Proficient with technology, intermediate level with Excel and Word
• Bilingual. Fluent in Spanish (highly preferred)

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)

If hired, you can expect...

• Union scale wages, raises every 6 months, starting at $20.58/hr up to $27.21/hr.
• Employer provided/fully funded Defined Benefit Pension
• Up to 8.6 days of Paid Leave and 10 Holidays
• Strong team environment with good work-life balance

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [e-mail] to request accommodation.