Health and Welfare Field Benefits Representative

Northwestadministratorsinc; Brisbane (CA); On-site; USD 45,722 - 61,840; Full time

Benefits offered by this job

Medical and dental benefits

Paid vacation and sick leave

401k with company match

Job summary

Northwest Administrators Inc. in Brisbane, California is seeking a Health and Welfare Benefits Representative. In this role, you'll provide exceptional service to clients, assisting them with understanding their benefits and navigating the claims process.

The ideal candidate will have a Bachelor's degree, bilingual Spanish skills, and a commitment to superior customer service. You will enjoy an hourly rate of $33.19 - $44.89, along with excellent medical and dental benefits, generous paid vacation, and a company-matched 401k plan.

Qualifications

• Service-minded individual providing superior customer service.
• Strong verbal and written communication skills.
• Ability to travel daily throughout the Bay Area.

Responsibilities

• Explain plan eligibility and benefits to participants.
• Assist with benefit applications and claims.
• Conduct meetings to ensure timely support.

Skills

Customer service

Bilingual Spanish

Communication

Problem-solving

Education

Bachelor's degree or equivalent experience

Job description

Are you passionate about helping people navigate important life and benefit decisions with confidence and care? Do you take pride in delivering exceptional customer service and building strong relationships? Are you a bilingual Spanish speaker who enjoys connecting with people and working in different office environments as part of your role? In this Health and Welfare Benefits Representative, you may have found your perfect fit!

At Northwest Administrators Inc., we pride ourselves in delivering superior client and customer service. Meeting expectation is never enough as we want to exceed with flawless follow through in every contact. Our Health and Welfare Benefits Representatives are key to our success by liaising between the administrative office, local unions, contributing employers and participants to educate them regarding plan provisions and changes.

What you'll be doing...

We get it. Employee benefits are complicated. Typically, when someone needs to use their benefits, they are also going through momentous changes. They’re dealing with an important health issue. It may be that they are new in their careers and trying to understand what their benefits mean. That’s where our Health and Welfare Benefits Representatives help. We see this role as a “trainer” or a “teacher” in helping our participants understand the value of the benefits they rightfully have earned.

You will:

• Explain plan eligibility, benefits, and participation requirements to participants and stakeholders.
• Assist participants with benefit applications, claims, appeals, and eligibility questions.
• Review denied claims and gather documentation to support accurate claim decisions.
• Respond to participant inquiries by phone, email, and in person with professional customer service.
• Conduct meetings and collaborate with internal teams to ensure timely and consistent support.
• Complete special projects and additional responsibilities as assigned.

Who you are...

• Service Minded. Provide superior customer service, every day
• Educated. Bachelor’s degree or equivalent combination of education and experience
• Experienced. Previous experience in the benefits and/or Human Resources field
• Communication. Excellent verbal/written communication; bilingual Spanish language skills required
• Flexible. Daily travel throughout the Bay Area to support participants

Who we are...

Northwest Administrators, Inc. is an industry leader in third‑party administration of employee benefits. We administer one of the largest multi‑employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better‑than‑market benefits package.

If hired, you can expect...

• Starting hourly rate of $33.19 - $44.89 per hour. Pay is dependent on experience, skills, and qualifications.
• Excellent Medical, Dental (w/Ortho), Vision, Rx benefits, disability, life insurance
• Optional benefits include health flex spending & dependent care assistance plans, pet insurance
• Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
• Generous 401k plan with company base contribution & match
• Work‑Life Balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [e-mail] to request accommodation.