Benefits Specialist - Remote

Freddie Mac; United States; Remote; USD 60,000 - 80,000; Full time

Job description

Symetra has an exciting opportunity to join our team as a Benefits Specialist!

About the role

You will support a Regional Executive and Voluntary Sales Executive for the Life, Disability, and Supplemental Health product lines for Inforce business. Your responsibilities include managing relationships with new and existing customers, growing the business, and resolving issues as they arise. The role requires a good understanding of the external marketplace, generating profitable revenue growth through customer retention, expansion, and satisfaction.

What you'll do in this role

1. Provide service to an existing book of business, serving as the primary contact for accounts with 50-499 lives.
2. Respond to customer inquiries by 2pm on the same day, providing excellent service.
3. Build strong relationships and collaborate with internal partners, including Implementation Managers, to support new business implementation.
4. Manage daily service tasks such as Agent of Record changes, licensing, amendments, billing resolutions, data feeds, claims, and enrollment support.
5. Educate clients about products, services, and Symetra processes, including occasional face-to-face meetings and events (up to 5% travel).
6. Partner with Regional Account Managers on cases with 5,000+ lives to create a dedicated service team.
7. Collaborate with Regional Sales Executives to identify growth opportunities.
8. Drive proactive service touchpoints and track activities in CRM to demonstrate value.
9. Resolve issues organization-wide and serve as the primary liaison.
10. Manage the renewal process, including requesting census data, coordinating underwriting, and delivering renewal decisions.
11. Negotiate with underwriting to maximize renewal efforts and create presentation materials for large cases.
12. Communicate renewal decisions and stay current with industry and customer needs to support ongoing learning.
13. Participate in special projects and committees to improve processes.
14. Manage implementations for state-mandated coverages and support colleagues during peak seasons.
15. Attend implementation calls to learn about new customers.

What we offer you

If you want to invest in yourself and build a career, this is a great place to work. Our resources include industry courses, professional certifications, and a culture of learning and teaching.

Benefits and Perks

• Flexible full-time or hybrid telecommuting arrangements
• 401(k) plan with immediate vesting and up to 6% company match
• Paid time off, including vacation, sick days, flex days, and holidays
• Community giving through company matching
• Additional details available in the Symetra Benefits Overview PDF

Compensation

Hourly salary range: $28.93 - $48.24, plus eligibility for an annual bonus.

Who you are

• Knowledge of Life and Disability insurance; understanding of health and welfare benefits preferred.
• Life and Health insurance license or ability to obtain one within 3 months.
• High school diploma or equivalent required.

Our commitment to inclusion

Symetra strives to be the most inclusive insurance company, valuing diverse experiences, identities, and perspectives. We are dedicated to creating a supportive environment where everyone feels valued and respected. Learn more about our efforts here.

About Symetra

We are a national financial services company committed to helping people achieve financial freedom through our principles of Value, Transparency, and Sustainability. Join us to contribute to a future where more people have access to financial security.

Additional information

Visit our careers page: https://symetra.eightfold.ai/careers

Work Authorization

We do not sponsor work visas. Applicants must be authorized to work in the U.S. at hire and throughout employment.