Benefits Specialist/Case Manager

Voa-Gny; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Job summary

VOA‑Greater New York is seeking a Benefits Specialist/Case Manager to support formerly homeless clients in Permanent Supportive Housing, coordinating with building staff to promote stability and well‑being.

Responsibilities include conducting benefits assessments, assisting SSI/SSD applications, budgeting coaching, and delivering workshops on benefits and money management to help clients achieve independence.

Qualifications

• Associate’s degree or 60 college credits in Human Services, or HS diploma with 2 years experience helping low‑income clients access and maintain benefits.
• Demonstrated verbal and written communication abilities.
• Basic computer skills required.

Responsibilities

• Conduct benefits assessments and provide individualized education, assistance, referrals and advocacy to help clients obtain and retain benefits.
• Document disability to support SSI/SSD applications and appeals with clients and providers.
• Provide money management and budgeting coaching; connect clients to guardianship or representative payee services as needed.
• Develop and deliver workshops on benefits, budgets and money management.
• Maintain service documentation including progress notes and incident reporting.
• Participate in internal and external case conferencing activities.

Skills

Verbal Communication

Written Communication

Basic Computer Skills

Education

Associate’s degree or 60 college credits in Human Services

HS Diploma or GED + 2 years experience

Job description

Position: Benefits Specialist/Case Manager

The Benefits Specialist/Case Manager offers support to eligible formerly homeless clients living in Permanent Supportive Housing to promote well‑being and stability. The Benefits Specialist/Case Manager will be assigned a caseload of clients at one of those sites and will coordinate closely with case management, recreational and operations staff at the building to which they are assigned.

Location: Bronx, NY 10456

Minimum Qualifications

• Associate’s degree or 60 college credits courses in the Human Services field or High School Diploma or GED with 2 years of experience helping low‑income clients access and maintain benefits including Public Assistance, Disability and Veterans benefits.
• The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.

Principal Responsibilities

• Conduct benefits assessments and provide individualized education, assistance, referrals and advocacy to help clients obtain and retain any and all benefits to which they are entitled, including accompanying clients to appointments as needed.
• Work with clients and their medical and behavioral health providers to document disability to support SSI/SSD applications and appeals.
• Provide individualized money management and budgeting coaching and as needed connect clients to services to adult guardianship or representative payee services.
• Develop and deliver workshops on topics related to benefits, budgets and money management.
• Utilize best practice approaches and evidence-based interventions to maximize client outcomes.
• Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary.
• Participate in internal and external case conferencing activities.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well‑being, and personal growth. Full‑time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA‑Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.