Benefits Specialist

Pharmaceutical Company; Exton (PA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Pharmaceutical Company in Exton, PA is seeking a Regional Benefits Operations Senior Analyst to administer US employee benefits and drive process improvements. The role partners with HR, Payroll, HRIT, and vendors to ensure accurate benefits data, enrollment, and reporting in a large corporate environment.

The hybrid position requires 6–8+ years of benefits administration experience, strong knowledge of health and welfare benefits and retirement plans, and proficiency with Workday or Oracle

Qualifications

• 6–8+ years of US employee benefits administration experience.
• Strong knowledge of health and welfare benefits.
• Experience with ERISA, COBRA, HIPAA, FMLA, and ADA.
• Excel skills with VLOOKUP and PivotTables.
• Experience with Workday or Oracle Cloud HR.
• Experience with ADP and ServiceNow.
• Strong analytical and communication skills.

Responsibilities

• Administer US employee benefits programs including medical, dental, vision, life and disability.
• Support 401(k) and retirement plan administration and retiree medical enrollment.
• Coordinate annual benefits enrollment activities and communications.
• Investigate and resolve complex benefits issues related to eligibility and payroll deductions.
• Reconcile benefits data, vendor invoices, spending account funding, and eligibility files.
• Analyze benefits data and prepare reports, dashboards, and operational metrics.
• Partner with benefits vendors, Payroll, HRIT, and HR business partners to resolve discrepancies and improve service delivery.
• Maintain benefits portal content and communicate plan or policy updates.
• Identify opportunities for process improvement, operational efficiency, and enhanced employee experience.
• Support benefits-related projects, reporting, and continuous improvement initiatives.

Skills

Analytical skills

Communication skills

Organizational skills

Troubleshooting

Tools

Microsoft Excel (VLOOKUP, PivotTables)

Workday

Oracle Cloud HR

ADP

ServiceNow

Job description

Regional Benefits Operations Senior Analyst

Location: Exton, PA

Work Arrangement: Hybrid — onsite every Wednesday and Thursday

Experience: 6–8+ years

Job Type: Contract

Job Summary

We are seeking an experienced Regional Benefits Operations Senior Analyst to support the administration and continuous improvement of US employee benefits programs within a large corporate environment. The ideal candidate will have strong expertise in health and welfare benefits, retirement plan administration, benefits compliance, data analysis, and vendor management.

This role will collaborate closely with HR, Payroll, HRIT, benefits vendors, and other stakeholders to ensure accurate benefits administration, resolve complex employee inquiries, and enhance the overall employee experience.

Key Responsibilities

• Administer US employee benefits programs, including medical, dental, vision, life and disability insurance, HSA/FSA, tuition reimbursement, and retirement plans.
• Support 401(k) and retirement plan administration, funding requirements, and retiree medical enrollment.
• Coordinate annual benefits enrollment activities and employee communications.
• Investigate and resolve complex benefits issues related to eligibility, claims, coverage, and payroll deductions.
• Reconcile benefits data, vendor invoices, spending account funding, and eligibility files.
• Analyze benefits data and prepare reports, dashboards, and operational metrics.
• Partner with benefits vendors, Payroll, HRIT, and HR business partners to resolve discrepancies and improve service delivery.
• Maintain benefits portal content and communicate plan or policy updates.
• Identify opportunities for process improvement, operational efficiency, and enhanced employee experience.
• Support benefits-related projects, reporting, and continuous improvement initiatives.

Required Qualifications

• 6–8+ years of hands-on US employee benefits administration experience, preferably in a large corporate environment.
• Strong knowledge of health and welfare benefits and retirement/401(k) plan administration.
• Working knowledge of ERISA, COBRA, HIPAA, FMLA, and ADA.
• Intermediate to advanced Microsoft Excel skills, including VLOOKUP, PivotTables, data reconciliation, and reporting.
• Experience with Workday or Oracle Cloud HR systems.
• Experience with ADP or similar payroll platforms and ServiceNow or comparable case-management systems.
• Strong analytical, troubleshooting, organizational, and communication skills.
• Demonstrated ability to manage multiple priorities, work with confidential information, and collaborate across teams.

Preferred Qualifications

• Experience working with benefits vendors such as Fidelity, Alight, Aetna, or similar providers.
• Experience with annual enrollment, benefits reporting, and employee inquiry metrics.
• Knowledge of process improvement methodologies, including Six Sigma.
• Experience leading cross-functional projects and improving benefits operations.

Work Arrangement

This is a hybrid position based in Exton, Pennsylvania, requiring onsite attendance every Wednesday and Thursday.