Core Responsibilities
Benefits Administration
- Oversee day-to-day management of group benefit programs, including medical, dental, vision, life, disability, FSA, HSA, retirement plans, EAP, and other voluntary benefits
- Manage eligibility, enrollments, status changes, qualifying life events, and terminations for a large, multi-state employee population
- Coordinate and execute annual open enrollment, including system configuration, communications, and employee support
- Maintain data accuracy within HRIS and payroll platforms (Paylocity), ensuring proper setup and ongoing integrity
- Conduct regular audits, reconciliations, and reporting to uphold compliance and accuracy
Employee Support & Engagement
- Serve as the primary benefits resource for employees and facility leaders
- Provide guidance on benefit options, life event changes, and leave-related matters with empathy and professionalism
- Facilitate benefits education sessions virtually and onsite as needed
- Manage escalated or complex cases while maintaining confidentiality and compliance
Vendor & Leave Coordination
- Act as the point of contact for brokers, insurance carriers, and third-party administrators
- Support leave of absence administration in partnership with HR and facility teams, ensuring adherence to federal and state regulations
- Assist with annual renewals, plan reviews, and vendor performance evaluations
Process Improvement & Reporting
- Recommend and implement enhancements to improve efficiency and employee experience
- Review benefits utilization and trend data to support informed decision-making
Qualifications Required
- 3–5+ years of progressive benefits administration experience, ideally within healthcare or real estate
- Experience supporting large employee populations (1,000+ required)
- Knowledge of multi-state employment laws and benefits regulations
- Practical experience administering ACA, COBRA/Cal-COBRA, and state leave programs
- Proficiency in HRIS and benefits systems such as Paylocity, UKG, Workday, ADP, Ceridian, or similar
- Ability to travel as needed
Preferred
- Healthcare or real estate preferred
- Experience supporting a geographically dispersed, multi-state workforce
Key Competencies
- Strong expertise in benefits compliance and administration
- Exceptional attention to detail and organizational ability
- Employee-focused, service-oriented approach
- Discretion in handling confidential information
- Clear and effective communication skills across all organizational levels