Benefits Solutions Specialist — Enrollment & Client Support

ADP, Inc.; Norfolk (VA); On-site; USD 25,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Matched retirement savings

Wellness program

Paid time off

Job summary

ADP, Inc. is seeking a Benefit Solutions Specialist - I to ensure platform configuration and readiness for client annual enrollment.

You will manage benefits administration setup, enrollment tasks and WFN/HRB integrations with internal teams to deliver a smooth enrollment experience. Responsibilities include being primary contact for Comprehensive Benefits clients, coordinating with back-office and offshore teams, and providing consultative benefits support and best practices throughout the

Qualifications

• 2 years of experience in Client Support or Benefit Admin functions.
• Bachelor's Degree in a Business related field or equivalent education and experience.
• SHRM, FPC, GBA, CEBS, and/or CHRS (ACA) preferred
• Payroll, Accounting, HRIS - project coordination experience a plus.
• Knowledge of ADP's WFN (or other enterprise PR - H‑W) products and a proven proficiency of navigating the ADP organization to resolve client requests required.
• Excellent interpersonal and telephone skills, effective time management skills, and demonstrated client conflict resolution skills necessary.

Responsibilities

• Serves as primary relationship owner for Comprehensive Benefits clients, including Benefits Administration and Annual Enrollment.
• Supports data gathering, requirements analysis and ADP project management activities for maintenance of WFN/HRB and interfaces during enrollment.
• Coordinates and manages Benefits Administration and Annual Enrollment tasks with back-office and offshore teams.
• Supports configuration and maintenance of WFN and other ADP products related to Benefits.
• Secures information from enrollment sources to configure WFN/HRB and ensure successful enrollment.
• Manages data flow and integration with carrier connections and payroll; resolves errors with team collaboration.
• Researches and resolves issues identified through audits and coordinates with other associates.
• Works with benefit providers to support client benefits administration, resolve eligibility, invoicing and claims.
• Coordinates audits, reconciliation and other processes with back office for regular deliverables.
• Provides service support to administration of health-welfare programs via phone, CRM, email or in person.

Skills

Client support

Benefits administration

Project coordination

Communication

Education

Bachelor's degree in Business related field

Tools

Microsoft Office

Excel

Job description

ADP, Inc. is seeking a Benefit Solutions Specialist - I to ensure platform configuration and readiness for client annual enrollment.

You will manage benefits administration setup, enrollment tasks and WFN/HRB integrations with internal teams to deliver a smooth enrollment experience. Responsibilities include being primary contact for Comprehensive Benefits clients, coordinating with back-office and offshore teams, and providing consultative benefits support and best practices throughout the