Benefits Services Consultant — Hybrid/Remote

ProService Hawaii; Honolulu (HI); Hybrid; USD 57,308,000 - 73,068,000; Full time

Benefits offered by this job

PROhana culture

Career growth

Performance rewards

Team collaboration

Total rewards

Job summary

ProService Hawaii is seeking a Benefits Consultant to service a high-volume roster of clients. You will be the primary benefits contact, guiding eligibility changes, life events, enrollment and education across multiple accounts.

You’ll work in a client-focused, consultative environment where accuracy and timely communication are essential. Hybrid or remote work options are available, with Hawaii-based responsibilities and potential interstate collaboration.

Qualifications

• Prior experience in benefits administration, consulting, or a client-service-focused HR or PEO environment is required.
• Strong working knowledge of healthcare benefit plans and applicable regulations (ERISA, ACA, HIPAA, COBRA) is expected coming in.

Responsibilities

• Serve as the primary benefits contact for assigned clients and their employees — delivering proactive, consultative support on plan strategy, compliance, employee communications, and benefits education.
• Guide clients and employees through eligibility changes and qualifying life events, explaining impacts, required documentation, and processing timelines clearly and accurately.
• Facilitate and support annual open enrollment, including document audits, plan recommendations, employee education sessions, and enrollment processing.
• Conduct eligibility audits across HRIS platforms, identify discrepancies, and ensure accuracy of enrollment records.
• Proactively identify benefits gaps or opportunities within a client’s program and recommend plan adjustments aligned with workforce needs and budget.

Job description

ProService Hawaii is seeking a Benefits Consultant to service a high-volume roster of clients. You will be the primary benefits contact, guiding eligibility changes, life events, enrollment and education across multiple accounts.

You’ll work in a client-focused, consultative environment where accuracy and timely communication are essential. Hybrid or remote work options are available, with Hawaii-based responsibilities and potential interstate collaboration.