Hybrid Workers' Comp Claims Specialist

ProService Hawaii; Honolulu (HI); Hybrid; USD 51,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Paid parental leave

Professional certifications reimburse

Paid time off

Job summary

ProService Hawaii is seeking a dedicated Workers' Compensation Claims Support professional to intake and process high-volume claims, prepare essential forms, and coordinate vendor and attorney payments. You will provide timely updates to clients and manage documentation across all claim files.

The role is based in Hawaii Kai with a hybrid schedule; in-office Tue–Thu and remote Mon & Friday. Join a team focused on accuracy, compliance, and exceptional service to injured employees and employers.

Qualifications

• Experience handling high-volume client communication in claims, insurance, or legal environments.
• Familiarity with compliance-heavy workflows (e.g., medical records, subpoenas, incident forms, vendor invoices).
• Skilled in navigating claims systems, intake tools, and internal case queues to manage and track tasks.
• Strong written and verbal communication skills, especially under pressure.
• Proven ability to manage multiple priorities, stay organized, and meet service-level expectations.
• Comfortable working cross-functionally with external parties (e.g., clients, doctors, attorneys, vendors) and internal teams.

Responsibilities

• Intake and process all workplace incidents and workers' compensation claims accurately and efficiently within the claims management system.
• Initiate, prepare, and distribute required forms and compliance documents — including WC-14s, Authorizations for Use, IME scheduling, and subpoena responses.
• Manage the ServiceFirst queue daily, triaging inquiries, resolving issues at the first point of contact, and escalating appropriately.
• Coordinate timely vendor and attorney payments, document follow-up, and disbursement tracking to ensure zero missed obligations.
• Deliver proactive, consistent updates to clients and claimants throughout the claim lifecycle — building trust through transparency and responsiveness.
• Maintain documentation integrity across all claim files to meet compliance standards and support internal reporting.

Skills

High-volume comms

Claims & Insurance

Compliance workflows

Claims system navigation

Written & verbal comms

Multi-tasking

Cross-functional collaboration

Job description

ProService Hawaii is seeking a dedicated Workers' Compensation Claims Support professional to intake and process high-volume claims, prepare essential forms, and coordinate vendor and attorney payments. You will provide timely updates to clients and manage documentation across all claim files.

The role is based in Hawaii Kai with a hybrid schedule; in-office Tue–Thu and remote Mon & Friday. Join a team focused on accuracy, compliance, and exceptional service to injured employees and employers.