Employee Relations Specialist — High-Volume HR Support (Hybrid)

ProService Hawaii; Kapaa (HI); Híbrido; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare

401(k) matching

Parental leave

Student loan assistance

Employee assistance program

Paid time off

Descripción de la vacante

ProService Hawaii is seeking an Employee Relations Specialist to serve as the frontline contact for worksite employees across Hawaii. You will handle payroll, benefits, PTO, and HR policy questions via in-person, phone, email, and case channels.

This role requires speed, accuracy, and a customer-centric approach in a high-volume environment, with duties spanning case documentation and escalation when needed.

Formación

• Prior experience in a call center, shared services, or high-volume customer service environment is expected.

Responsabilidades

• Serve as the first point of contact for worksite employee inquiries in person, on the phone, email, and case channels—triaging, researching, and resolving questions related to payroll, benefits, PTO, timekeeping, and HR policies.
• Process high-volume level-1 transactions (address changes, direct deposit updates, PTO balances, benefits inquiries) with precision and a focus on first-contact resolution.
• Maintain detailed, timely case documentation in Salesforce so teammates and clients always know where things stand—no incomplete cases, no loose ends.
• Escalate complex or sensitive issues with full context and retain ownership through resolution—the employee should never have to start over.
• Guide worksite employees toward self-service tools during routine interactions, turning service moments into brief teaching opportunities.
• Monitor patterns, flag service risks, and contribute improvement ideas that reduce friction for employees and the team.

Descripción del empleo

ProService Hawaii is seeking an Employee Relations Specialist to serve as the frontline contact for worksite employees across Hawaii. You will handle payroll, benefits, PTO, and HR policy questions via in-person, phone, email, and case channels.

This role requires speed, accuracy, and a customer-centric approach in a high-volume environment, with duties spanning case documentation and escalation when needed.