Benefits Service Specialist

Samaritan's Purse; Boone (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

On-site Medical Clinic

Flexible Spending Account (FSA)

Disability insurance

Job summary

Samaritan's Purse in Boone, NC is seeking a Benefits Service Specialist to join our Human Resources team. This role supports staff with benefits enrollment, leave administration, and vendor relations.

You will maintain records, ensure compliance with FMLA, COBRA, HIPAA; respond to inquiries, reconcile issues, and contribute to process improvements.

Qualifications

• Knowledge of federal and state benefits regulations (FMLA, COBRA, HIPAA, ERISA).
• Strong customer service and communication skills.
• Ability to handle confidential information and multiple cases.

Responsibilities

• Serve as liaison between staff and benefit vendors.
• Resolve enrollment changes, claims disputes, and eligibility issues.
• Administer leave policies with compliance and documentation.
• Maintain detailed records and support audits and process improvements.

Skills

Benefits administration

HRIS knowledge

Compliance

Customer service

Microsoft Office

Job description

Location: Boone, NC, United States
Job ID: 17678
Date Posted: Aug 21, 2026

Get Involved!

What do we believe?

Demonstrate Biblical Integrity

At Samaritan's Purse, the Gospel is the center of all we do! We start each day with a time of devotions and prayer for each other, our staff, and volunteers who serve around the world. As a faith-driven organization, our Statement of Faith shapes every aspect of our global work.

We are seeking a Benefits Service Specialist to join our Human Resources team in Boone, North Carolina. Through humanitarian work, the goal and purpose of Samaritan's Purse are to help people in Jesus' name and share the Gospel of Jesus Christ.

In the role of Benefits Service Specialist,you will have the opportunity to:

Maintain a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ.

Serve as the main liaison between staff and benefit vendors; resolving enrollment changes, claims disputes, and eligibility issues, while providing timely and compassionate support to staff and managers.

Administer leave policies such as FMLA, paid time off, and state-mandated programs with strict attention to compliance, accurate documentation, and timely communication to staff and managers.

Maintain detailed records, resolve discrepancies promptly, and assist with policy compliance, audits, and improvement initiatives.

Other duties as assigned.

What are the qualifications?

Serve with Excellence

As a qualified candidate, you will have the following skills and experience:

Knowledge of employee benefits administration, including health and welfare plans, retirement programs, leave of absence programs, and applicable federal and state regulations such as FMLA, ADA, COBRA, HIPAA, and ERISA.

Strong customer service, communication, and interpersonal skills with the ability to effectively support employees, managers, vendors, and HR partners while handling sensitive and confidential information.

Ability to interpret and apply benefit plan provisions, company policies, and regulatory requirements to resolve employee inquiries and administer benefits and leave programs accurately.

Demonstrated organizational skills with the ability to manage multiple priorities, maintain detailed records, meet deadlines, and effectively administer a high volume of transactions and cases.

Strong analytical and problem-solving skills with the ability to research issues, identify discrepancies, evaluate documentation, and recommend appropriate solutions.

Proficiency in HRIS, benefits administration systems, case management tools, and Microsoft Office applications, particularly Excel, Word, Outlook, and Teams.

Ability to work independently and collaboratively in a team environment, exercising sound judgment and escalating complex issues when appropriate.

Ability to adapt to changing business needs, processes, and regulatory requirements while maintaining a high level of accuracy and service excellence.

What are the benefits?

Walk in Bold Faith

Samaritan's Purse is proud to offer a competitive benefits package, including:

• On-site Medical Clinic (staff and dependents)
• Flexible Spending Account (FSA)
• Long-term and Short-term disability insurance

Samaritan's Purse
PO Box 3000
Boone, NC 28607
828.262.1980.

Samaritan’s Purse is a 501(c)(3) tax-exempt charity. All contributions designated for specific projects shall be applied to those projects, and we may assess up to 10 percent to be used for administering the gift. Occasionally, we receive more contributions for a given project than can be wisely applied to that project. When that happens, we use these funds to meet a similar pressing need.