Benefits & Retirement Specialist — HR Ops & Compliance

EXPRESS; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

PHOENIX is seeking a Benefits & Retirement Specialist to own the day-to-day administration of health, welfare, and retirement plans. You will ensure compliance, provide vendor support, and deliver a high-quality experience for associates across the enterprise.

You will manage inquiries via Salesforce, coordinate with Finance for billing, and drive continuous improvement in internal processes to maintain accurate plan reporting and data integrity.

Qualifications

• Bachelor's degree in Human Resources or equivalent experience.
• 3+ years hands-on benefits administration experience.
• Knowledge of ERISA, COBRA, HIPAA, and retirement plan operations.

Responsibilities

• Coordinate day-to-day administration of health, welfare, and retirement plans with structured processes and accurate records.
• Serve as primary contact for benefits inquiries via email and Salesforce queue, delivering high-touch support to associates and HR colleagues.
• Act as administrative point of contact for external vendors and third-party administrators, supporting vendor management initiatives.

Skills

Benefits administration

ERISA knowledge

HIPAA knowledge

Education

Bachelor's degree in Human Resources

Tools

Salesforce

Job description

PHOENIX is seeking a Benefits & Retirement Specialist to own the day-to-day administration of health, welfare, and retirement plans. You will ensure compliance, provide vendor support, and deliver a high-quality experience for associates across the enterprise.

You will manage inquiries via Salesforce, coordinate with Finance for billing, and drive continuous improvement in internal processes to maintain accurate plan reporting and data integrity.