Benefits Program Worker III (Social Services)

Chesapeake, Inc.

Chesapeake (VA)

In loco

USD 50.000 - 61.000

Tempo pieno

36 ore fa

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Benefits package

Descrizione del lavoro

Chesapeake, Inc. is seeking a Benefits Program Worker III (Social Services) in Chesapeake, VA. The role focuses on determining TANF, SNAP, ABD, and Medicaid eligibility, applying policies, and utilizing VaCMS to assess customer needs.

The successful candidate will interview clients, determine eligibility, and provide sound recommendations. Supervisory duties and potential overtime may be required.

Competenze

Requires high school diploma or GED/HSE.
Minimum five years of related, full-time equivalent experience.
Valid driver’s license and driving record per City Driving Standards.
Certification in Phase Policy Training for TANF, Medicaid, and SNAP benefits.
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms needs.

Mansioni

Lead staff training and review case files for accuracy.
Monitor casework for accuracy and compliance.
Screen incoming cases for accuracy and completeness.
Carry a caseload of clients receiving public assistance with complex issues.
Interview applicants to determine eligibility by collecting information.
Analyze and document case data to determine best assistance plan.
Supervise staff by training, assigning, and mentoring.
Investigate fraud referrals and collect evidence.
Testify in court as needed; assist in fraud proceedings.
Perform general administrative tasks and data entry.

Conoscenze

Interviews

Eligibility determination

Policy application

Formazione

High school diploma or GED/HSE

Strumenti

VaCMS

Descrizione del lavoro

Benefits Program Worker III (Social Services)

Working Title of Vacant Position Benefits Program Worker III (Social Services)

Job Type

Full Time

Posting Type

Public

Number of Vacancies

Department

HUMAN SVCS

Division

HS-SS ELIGIBILITY SVCS

Requisition Number

2026253

Number of hours worked per week

Work Schedule

Monday- Friday; 8am-5pm

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.

Work Site Location

Chesapeake, VA (100 Outlaw Street)

Position Driving Requirement

O - Occasional

Pay Grade

GE11

Pay Basis

Semi-Monthly

Advertised Salary

$55,854/ annually Actual starting salary based on qualifications and experience

Job Description

Do you have experience determining TANF , SNAP , ABD and Medicaid eligibility? Are you a whiz at comprehending and applying policies and procedures for benefit programs? Do you have VaCMS experience? Do you have supervisory experience? If so, we would like a chance to talk to you about an exciting opportunity with our Human Services agency as a Benefit Programs Worker III .

The successful candidate will interview and communicate in a manner to accurately assess the customer’s needs and eligibility services; apply knowledge, skills and training received to make sound decisions/recommendations regarding the customer’s circumstances. This includes working independently and utilizing available tools such as online program manuals, Outlook, and all computer systems associated with determining eligibility.

ESSENTIAL TASKS

The tasks listed below are those that represent the majority of the time spent working in this class.

Management may assign additional tasks related to the type of work of the class as necessary.

Serves as a lead worker and supports the supervisor by conducting program training for staff and reviewing case files for accuracy and completeness.
Monitors casework for accuracy and compliance; assists staff in evaluating complex or difficult eligibility cases.
Screens incoming cases from intake and other units to ensure accuracy and completeness.
Carries a caseload of clients receiving public assistance that involve complex issues
Interviews applicants and clients to determine eligibility by securing and verifying social, financial, and medical information.
Analyzes and documents case data to determine the most beneficial assistance plan; grants or denies benefits and notifies clients of determinations.
Supervises staff by providing training, assigning and evaluating work, mentoring, counseling, and offering policy guidance.
Investigates suspected fraud referrals received from staff, community sources, and computer data matches.
Collects and analyzes evidence to support fraud investigations, conducts interviews with suspects and witnesses, and establishes intent.
Testifies in court as needed; calculates fraud claims and initiates collections.
Performs general administrative tasks such as correspondence, data entry, filing, faxing, phone calls, and photocopying.
Compiles and maintains data for routine and special reports documenting program activities.
Participates in staff meetings to share information and attends supervisory training to enhance professional skills.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires a high school diploma or GED / HSE and completion of government assistant programs.

EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of five years of related, full-time equivalent experience.

SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards . Requires certification in Phase Policy Training for TANF , Medicaid, and SNAP benefits.

SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

Knowledge of SNAP , TANF , Medicaid
Prefer working knowledge on processing Applications requesting Federal programs

Job Open Date

11/10/2026

Job Close Date

11/29/2026

Open Continuous No

Special Instructions to Applicants

Overall Physical Strength Demands

S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Health and Safety

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Mechanical Hazards

N = Never

Chemical Hazards

N = Never

Electrical Hazards

S = Seasonally

Fire Hazards

S = Seasonally

Explosives

S = Seasonally

Communicable Diseases

S = Seasonally

Physical Danger or Abuse

S = Seasonally

Other

If Other, Description

D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Dirt and Dust

D = Daily

Extreme Temperatures

D = Daily

Noise and Vibration

D = Daily

Fumes and Odors

D = Daily

Wetness/Humidity

D = Daily

Darkness or Poor Lighting

D = Daily

Primary Work Location

Non-Physical Demands

C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time Pressures