Benefits Program Worker II- Intake/Ongoing
Chesapeake, Inc.
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Job summary
City of Chesapeake in Chesapeake, VA is seeking a Benefits Program Worker II – Intake to determine eligibility for TANF, SNAP, and Medicaid. You will use VaCMS and related systems to process applications, interview clients, and document outcomes.
This role emphasizes public service, accuracy, and compassionate guidance to families in need. We offer a collaborative work environment with opportunities for professional growth and a comprehensive benefits package.
Qualifications
- Requires a high school diploma or GED/HSE and completion of government assistance programs.
- Minimum four years of relevant experience.
- Valid driver’s license and driving record per City Driving Standards; requires SNAP and Medicaid training.
- Occasional overtime and emergency operations duties.
Responsibilities
- Conduct client interviews and eligibility assessments for financial and medical programs.
- Navigate benefit program policies with accuracy.
- Use VaCMS to process applications, track cases, and document outcomes.
- Make timely, sound eligibility decisions with accurate documentation.
- Refer clients to public/private resources.
- Maintain service quality and continuous improvement.
Skills
Education
Tools
Job description
Working Title of Vacant Position Benefits Program Worker II- Intake/Ongoing
Job Type Full Time
Posting Type Public
Number of Vacancies 1
Department HUMAN SVCS
Division HS-SS ELIGIBILITY SVCS
Requisition Number 2026268
Number of hours worked per week 40
Monday – Friday 8 am – 5 pm;Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies.
Work Site Location Chesapeake, VA (100 Outlaw Street)
Position Driving Requirement O - Occasional
Pay Grade GE09
Pay Basis Semi-Monthly
$50,607/ annuallyActual starting salary based on qualifications and experience
Take the Next Step in Your Human Services Career – Join Us as a Benefits Program Worker II (Intake)
Are you experienced in determining eligibility for TANF , SNAP , and Medicaid? Do you have a deep understanding of policies and procedures—and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake’s Department of Human Services!
We’re looking for a skilled and motivated Benefits Program Worker II – Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services.
- Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
- Navigate complex benefit program policies with confidence and accuracy
- Use VaCMS and other systems to process applications, track cases, and document outcomes
- Make timely, sound decisions and ensure all required documentation is accurate and up to date
- Refer clients to public and private resources that support their overall well‑being
- Maintain a strong focus on service delivery and continuous quality improvement
- Prior experience determining eligibility for TANF , SNAP , and Medicaid
- Proficiency in Virginia Case Management System (VaCMS)
- Strong policy comprehension, communication, and decision-making skills
- A commitment to public service and a passion for helping others
- Be a vital part of a team that supports the health and stability of our community
- Work in a supportive, fast-paced environment where no two days are alike
- Opportunities for professional development and career growth
- Competitive pay and great benefits in a mission‑driven workplace
If you’re ready to bring your experience, expertise, and empathy to a team that values your contributions—
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.
VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires a high school diploma or GED / HSE and completion of government assistance programs. EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this class requires a minimum of four years of relevant experience. SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver’s license and a driving record that is in compliance with City Driving Standards . Must have completed state required SNAP and Medicaid program training. SPECIAL REQUIREMENT : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.
- Preferred certification in Phase I & II Policy Training for TANF , Medicaid, and Food Stamps
- Preferred 3 years’ experience in eligibility determination for government assistance programs administered by the Virginia Department of Social Services or DSS
- One of SPIDeR, VaCMS, DMIS , and MMIS experience in determining Eligibility in the Intake/On-going unit
Job Open Date 11/06/2026
Job Close Date 11/29/2026
Open Continuous No No
Overall Physical Strength Demands
Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.
C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.
Standing Frequently- From 1/3 to 2/3 of the time.
Sitting Frequently- From 1/3 to 2/3 of the time.
Walking Frequently- From 1/3 to 2/3 of the time.
Lifting Frequently- From 1/3 to 2/3 of the time.
Lifting Amount Exerting up to 10 lbs
Carrying Frequently- From 1/3 to 2/3 of the time.
Carrying Weight Exerting up to 10 lbs
Pushing/Pulling Frequently- From 1/3 to 2/3 of the time.
Pushing/Pulling Weight Exerting up to 10 lbs
Reaching Occasionally- Up to 1/3 of the time.
Handling Occasionally- Up to 1/3 of the time.
Fine Dexterity Frequently- From 1/3 to 2/3 of the time.
Kneeling Occasionally- Up to 1/3 of the time.
Crouching Rarely- Less than 1 hour per week.
Crawling Rarely- Less than 1 hour per week.
Bending Occasionally- Up to 1/3 of the time.
Twisting Frequently- From 1/3 to 2/3 of the time.
Climbing Occasionally- Up to 1/3 of the time.
Balancing Rarely- Less than 1 hour per week.
Vision Continuously- 2/3 or more of the time.
Hearing Continuously- 2/3 or more of the time.
Talking Continuously- 2/3 or more of the time.
Foot Controls Continuously- 2/3 or more of the time.
Computer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.
N/A
D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never
N = Never
N = Never
S = Seasonally
S = Seasonally
S = Seasonally
S = Seasonally
S = Seasonally
If Other, Description
D = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never
Dirt and Dust D = Daily
Extreme Temperatures D = Daily
Noise and Vibration D = Daily
Fumes and Odors D = Daily
Wetness/Humidity D = Daily
Darkness or Poor Lighting D = Daily
Non-Physical Demands
C = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.
Time Pressures Continuously- 2/3 or more of the time.
Emergency Situations Frequently- From 1/3 to 2/3 of the time.
Frequent Change of Tasks Continuously- 2/3 or more of the time.
Irregular Work Schedule/Overtime Occasionally- Up to 1/3 of the time.
Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time.
Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time.
Tedious or Exacting Work Continuously- 2
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