Family Services Supervisor I - (Child Protective Services)

City of Chesapeake; Chesapeake (VA); On-site; USD 61,000 - 75,000; Full time

Job summary

City of Chesapeake Department of Human Services seeks a Family Services Supervisor I in Child Protective Services. You will lead a team of social workers and support staff, supervise case work, ensure safety and permanency decisions, and collaborate with law enforcement and other agencies to protect vulnerable children.

The role emphasizes strong customer service, program evaluation, and policy implementation, with a required bachelor’s in a human services field and four years’ related

Qualifications

• Bachelor’s degree in human services or related field.
• Minimum four years of related, full-time experience in human services.
• Valid driver’s license and driving record per city standards.
• Emergency Duty (On-Call) participation required.

Responsibilities

• Supervises a team of Family Services Specialists and staff.
• Sets objectives for quality and quantity of work.
• Monitors caseloads and oversees expenditures.
• Performs hires and annual performance appraisals.
• Collaborates with law enforcement and community partners.

Skills

Leadership

Supervision

CPS

Child welfare

Education

Bachelor's degree in human services

Tools

OASIS system

Job description

Family Services Supervisor I - (Child Protective Services)

Please see Special Instructions for more details.

Medical Marijuana:
In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver's license (CDL) or is a sworn law-enforcement officer/deputy.

Position Information

Working Title of Vacant Position

Working Title of Vacant Position Family Services Supervisor I - (Child Protective Services)

Job Type

Job Type Full Time

Posting Type

Posting Type City Employees Only

Number of Vacancies

Number of Vacancies 1

Department

Department HUMAN SVCS

Division

Division HS-SS FAMILY SERVICES

Requisition Number

Requisition Number 2026522

Number of hours worked per week

Number of hours worked per week 40

Work Schedule

Monday-Friday; 8AM – 5PM
(Schedule may vary depending on operational needs)
Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.

Work Site Location

Work Site Location Chesapeake, VA (100 Outlaw Street)

Position Driving Requirement

Position Driving Requirement R - Routine

Pay Grade

Pay Grade GE15

Pay Basis

Pay Basis Semi-Monthly

Advertised Salary

$68,040 / annually
Actual starting salary based on qualifications and experience

Job Description

Are you a born leader? Do you have a passion for helping the citizens of the City of Chesapeake overcome poverty, abuse, and neglect?
Chesapeake Department of Human Services is seeking a Family Services Supervisor with the ability to engage and synergize a team of Family Services professionals to fulfill our mission of helping people triumph over poverty, abuse, and neglect to shape strong futures for themselves, their families, and communities. We are looking for a visionary leader that values excellent customer service and strengthening families at every contact while protecting the vulnerable citizens from abuse, neglect, and exploitation and promoting the dignity and worth of each individual citizen in Chesapeake.

The person selected for this position should have prior knowledge and/or experience in CPS and/or Prevention. As a Family Services Supervisor, you will monitor caseloads, supervise, train, and lead employees in making the best decision regarding safety, well-being, and permanency of all children in the City of Chesapeake.

Duties include but not limited to:

• Supervises a team of Family Services Specialists and Human Services Assistants;
• Sets and enforces objectives for quality and quantity of work performed by the team;
• Evaluates social service programs and budgets;
• Applies appropriate human resource practices in the supervision of employees;
• Establishes and maintains good working relationships with others;
• Recommends policy changes based on evaluation of program effectiveness;
• Deals with difficult or dangerous cases;
• Interprets social service programs for other agencies and to the public;
• Participates in community planning and development of new resources;
• Complete hiring and annual performance appraisals;
• Work in collaboration with law enforcement and emergency response personnel;

After normal business hours supervisory coverage on a rotating basis

ESSENTIAL TASK

• Supervises Social Workers and support staff, including selecting or recommending selection, training, assigning and evaluating work, counseling, disciplining, and terminating or recommending termination.
• Conducts interviews or investigations and makes client/resident and family assessments; formulates and implements plan of action; documents progress.
• Interacts/coordinates with other agencies, organizations, or the courts to provide services for clients/residents.
• Oversees, reviews, and approves expenditures for assigned area; provides fiscal data for preparation of annual budgets; ensures timely payment of accounts payable.
• Gathers and maintains information to support periodic and special reports documenting activities and events for area of responsibility.
• Participates in development and implementation of policy and procedures for area of responsibility; interprets same for staff as needed.
• Maintains record system for area of responsibility; processes daily paperwork including reports, documents, memos, and personnel information.
• Serves as information resource for clients/residents, students, and professionals.
• Monitors program compliance with applicable guidelines, regulations, and laws; monitors referrals and notifications.
• Serves as emergency duty on-call Supervisor.
• Attends or conducts staff, committee, team, and other professional meetings to exchange information; attends professional seminars or conferences to improve professional skills.
• Performs other related duties as assigned.

The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.

Required Qualifications

VOCATIONAL / EDUCATIONAL REQUIREMENT : In order to be evaluated for vacancies in the Family Services Occupational Group, applicants shall possess the qualifications outlined in (1) OR (2) below:
1) A minimum of a bachelor’s degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content.
2) A minimum of a bachelor’s degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human service related area.
To be considered for promotion, persons currently employed in the Family Services Occupational Group by a local department prior to September 1, 1990, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.
SPECIAL CERTIFICATIONS AND LICENSES : Requires a valid driver’s license and a driving record in compliance with City Driving Standards .
EXPERIENCE REQUIREMENT : In addition to satisfying the vocational/education standards, this position requires a minimum of four years of appropriate and related, full-time equivalent experience.
SPECIAL REQUIREMENTS : Emergency Duty (On-Call) participation is required to comply with mandated responsibilities as listed under Section 63.2-1503,B; Section 63.2-900; and 63.2-1604-63.2-1610, Code of Virginia. Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term departmental needs and/or City-wide emergencies.

Preferred Qualifications

• Supervisory experience or experience in the leadership role
• Four years of Child Protective Services or Child Welfare Program experience
• Willingness to assist in training new employees and complete field work in the community
• Prefer current work experience in the Virginia Department of Social Services ( VDSS ) or prior VDSS experience in Child Welfare
• OASIS system application knowledge
• Case review experience
• Experience writing and editing court documents such as court reports, Emergency Removal and Protective Order affidavits

Job Open Date

Job Open Date 11/06/2026

Job Close Date

Job Close Date 11/13/2026

Open Continuous No

Special Instructions to Applicants

Medical Marijuana:
In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver’s license ( CDL ) or is a sworn law-enforcement officer/deputy.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands

Overall Physical Strength Demands S=Sedentary - Exerting up to 10 lbs. occasionally or small weights frequently; sitting most of the time.

Physical DemandsC = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

StandingFrequently- From 1/3 to 2/3 of the time.

SittingFrequently- From 1/3 to 2/3 of the time.

WalkingFrequently- From 1/3 to 2/3 of the time.

LiftingFrequently- From 1/3 to 2/3 of the time.

Lifting AmountExerting up to 10 lbs

CarryingFrequently- From 1/3 to 2/3 of the time.

Carrying WeightExerting up to 10 lbs

Pushing/PullingsFrequently- From 1/3 to 2/3 of the time.

Pushing/Pullings WeightExerting up to 10 lbs

ReachingOccasionally- Up to 1/3 of the time.

HandlingOccasionally- Up to 1/3 of the time.

Fine DexterityFrequently- From 1/3 to 2/3 of the time.

KneelingOccasionally- Up to 1/3 of the time.

CrouchingRarely- Less than 1 hour per week.

CrawlingOccasionally- Up to 1/3 of the time.

BendingOccasionally- Up to 1/3 of the time.

TwistingFrequently- From 1/3 to 2/3 of the time.

ClimbingOccasionally- Up to 1/3 of the time.

BalancingRarely- Less than 1 hour per week.

VisionContinuously- 2/3 or more of the time.

HearingContinuously- 2/3 or more of the time.

TalkingContinuously- 2/3 or more of the time.

Foot ControlsContinuously- 2/3 or more of the time.

Machines, Tools, Equipment and Work Aids UsedComputer, copier, fax, telephone, scanner, adding machine, calculator, printer, car and related equipment.

Protective Equipment RequiredN/A

Health and SafetyD = DailyW = Several Times Per WeekM = Several Times Per MonthS = SeasonallyN = Never

Chemical HazardsN = Never

Electrical HazardsSS = Seasonally

Fire HazardsSS = Seasonally

ExplosivesSS = Seasonally

Communicable DiseasesSS = Seasonally

Physical Danger or AbuseSS = Seasonally

OtherIf Other, Description

Dirt and DustDD = Daily

Extreme TemperaturesDD = Daily

Noise and VibrationDD = Daily

Fumes and OdorsDD = Daily

Wetness/HumidityDD = Daily

Darkness or Poor LightingDD = Daily

Primary Work LocationNon-Physical DemandsC = Continuously- 2/3 or more of the time.F = Frequently- From 1/3 to 2/3 of the time.O = Occasionally- Up to 1/3 of the time.R = Rarely- Less than 1 hour per week.N = Never- Never occurs.

Time PressuresContinuously- 2/3 or more of the time.

Emergency SituationsFrequently- From 1/3 to 2/3 of the time.

Frequent Change of TasksContinuously- 2/3 or more of the time.

Irregular Work Schedule/OvertimeOccasionally- Up to 1/3 of the time.

Performing Multiple Tasks SimultaneouslyContinuously- 2/3 or more of the time.

Working Closely with Others as Part of a TeamContinuously- 2/3 or more of the time.

Tedious or Exacting WorkContinuously- 2/3 or more of the time.

Noisy/Distracting EnvironmentContinuously- 2/3 or more of the time.

OtherIf Other, Description

Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0

Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * In order to be evaluated for vacancies in the Family Services Specialist job series, applicants shall possess the qualifications outlined in (1) OR (2) below:1) A minimum of a bachelor’s degree in the human services field, including Social Work, Rehabilitation Counseling, Psychology, Clinical Psychology, Counseling Psychology, Counseling and Guidance, Counselor Education, Human Services, Sociology, Family and Child Development, Aging Studies, Gerontology, Criminal Justice with a minor in one of the above studies, or other related degrees determined by the Department of Human Resources based on the similarity of the curriculum and course content.2) A minimum of a bachelor’s degree in any field accompanied by a minimum of two years of appropriate and related, full-time equivalent experience in a human services related area.To be considered for promotion, persons currently employed in the Family Services Specialist job series by a local department prior to January 1, 1999, who do not meet the qualifications outlined in either (1) or (2) above, must possess four years of appropriate and related experience in a human services area and must have successfully completed all available competency-based training related to the promotional area.Do you currently meet the aforementioned requirements?
  • Yes
  • No
• * Do you possess a valid driver's license and a driving record that is in compliance with the City's Driving Standards? Please review position requirements for details.
  • Yes
  • No
• * This position is for City employees, volunteers, temporary workers, and interns only. Are you currently a City of Chesapeake employee, volunteer, temporary