Benefits Operations Manager

Polsinelli PC; Kansas City (MO); On-site; USD 70,000 - 95,000; Full time

Job summary

Polsinelli PC is seeking a Benefits Manager to oversee day‑to‑day administration, vendor coordination, and employee support for health and welfare programs. You will work across HR and Payroll, ensuring accurate processing, compliance, and a positive employee experience.

This role bridges transactional benefits processing with specialist problem‑solving, suitable for growing firms or those building a mature benefits function.

Qualifications

• Bachelor’s degree in Human Resources, Business, or a related field preferred (or equivalent experience)
• 2–4 years of experience in benefits administration, HR operations, or a related HR role
• Working knowledge of employee benefit programs and basic regulatory requirements
• Experience working in HRIS systems (e.g., UKG, Workday, ADP)
• Strong attention to detail, organizational skills, and data accuracy
• Customer‑service mindset with the ability to explain benefits concepts clearly
• Ability to work independently while collaborating closely with senior HR and benefits leadership

Responsibilities

• Administer health and welfare benefit programs, including medical, dental, vision, life, disability, FSA, HSA, and COBRA
• Process benefits enrollments, life events, and terminations accurately and on time in HRIS systems
• Maintain benefits documentation, eligibility records, and employee elections
• Partner with Payroll and HRIS to reconcile benefit deductions, troubleshoot errors, and support audits
• Serve as a point of contact for employee benefit questions, handling routine inquiries and resolving moderately complex issues
• Escalate complex or exceptional issues as needed while maintaining ownership through resolution
• Assist with benefits education, FAQs, onboarding materials, and employee communications
• Support Open Enrollment employee outreach, materials, and education sessions
• Support administration of leaves of absence, including FMLA, disability, and applicable state‑specific leaves
• Assist with tracking leave requests and documentation for accuracy and consistency
• Serve as an initial point of support for accommodations and workers’ compensation coordination
• Interact with carriers, brokers, and third‑party administrators on enrollments, corrections, and issue resolution
• Assist with compliance activities related to ERISA, ACA, COBRA, and other applicable regulations
• Support annual audits, data requests, and compliance reporting
• Support planning and execution of Open Enrollment, including system configuration, data validation, and communications
• Participate in benefits projects, process improvements, and system enhancements as needed

Skills

Detail oriented

Customer service

Independent worker

Team player

Loyal

Self-starter

Flexibility

Impact orientation

Education

Bachelor’s degree in Human Resources, Business, or related field

Bachelor's in Business Administration/HR Admin or related field

Tools

UKG

Workday

ADP

Job description

Polsinelli PC is seeking a Benefits Manager to oversee day‑to‑day administration, vendor coordination, and employee support for health and welfare programs. You will work across HR and Payroll, ensuring accurate processing, compliance, and a positive employee experience.

This role bridges transactional benefits processing with specialist problem‑solving, suitable for growing firms or those building a mature benefits function.