Employee Benefits Operations Leader

Brown & Brown; Minneapolis (MN); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Health Benefits

401(k) Plan

Student Loan Assistance

Tuition Reimbursement

Job summary

Brown & Brown in Minneapolis, MN seeks an Employee Benefits Operations Leader to guide the day-to-day execution of the Employee Benefits business. You will partner with service, sales, compliance, and leadership to drive operational excellence and data integrity.

This role leads a team, mentors, manages workload, ensures compliance with policies and carrier requirements, and advances technology adoption across benefits platforms.

Qualifications

• Bachelor's degree preferred or equivalent professional experience.
• 3+ years of employee benefits, insurance, operations, or business process experience.
• Prior experience leading teams, projects, or operational initiatives.
• Strong understanding of employee benefits operations, workflows, and service delivery processes.
• Experience with operational controls, compliance requirements, and process improvement initiatives.
• Working knowledge of agency management systems and employee benefits technology platforms.
• Strong analytical, organizational, and problem‑solving skills.
• Effective communication and leadership skills.

Responsibilities

• Lead, coach, and develop operational team members.
• Conduct regular performance discussions, provide feedback, and support career development.
• Assist with onboarding and training of new teammates.
• Foster a positive, collaborative, and high‑performing team culture.
• Support workforce planning and identify talent development opportunities.
• Ensure consistent adherence to established operational workflows, procedures, and service standards.
• Monitor daily operational activities to ensure quality, efficiency, and accuracy.
• Identify process improvement opportunities and assist with implementation of operational enhancements.
• Maintain documentation, procedures, and operational best practices.
• Support quality control activities, audits, and operational reviews.
• Assist with workload management and resource allocation to ensure timely service delivery.
• Ensure compliance with company policies, carrier requirements, regulatory standards, and operational procedures. Escalate operational risks, issues, or concerns to leadership as appropriate.
• Support internal audits, compliance reviews, and corrective action initiatives.
• Drive adoption and effective use of approved Employee Benefits technology platforms and tools. Support data integrity and accuracy within operational systems.
• Assist team members with technology utilization and process adherence.
• Participate in system enhancements, implementations, and operational technology initiatives.
• Encourage the use of reporting and analytics to support informed decision‑making.
• Maintain positive working relationships with carrier and vendor partners. Support carrier and vendor issue resolution and service coordination.

Skills

Leadership

Operations management

Team coaching

Problem solving

Communication

Education

Bachelor's degree or equivalent

Tools

BenefitPoint

Salesforce

AMS platforms

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Employee Benefits Operations Leader to join our growing team in Minneapolis, MN.

The Operations Team Leader is responsible for leading the day‑time operational execution of the Employee Benefits business within an assigned team or functional area. This role supports operational excellence by ensuring compliance with established processes, maintaining data accuracy, driving technology adoption, and promoting efficient workflows.

This leader partners closely with service, sales, compliance, and operational leadership teams to support business objectives and deliver high‑quality operational outcomes.

How You Will Contribute

• Lead, coach, and develop operational team members.
• Conduct regular performance discussions, provide feedback, and support career development.
• Assist with onboarding and training of new teammates.
• Foster a positive, collaborative, and high‑performing team culture.
• Support workforce planning and identify talent development opportunities.
• Ensure consistent adherence to established operational workflows, procedures, and service standards.
• Monitor daily operational activities to ensure quality, efficiency, and accuracy.
• Identify process improvement opportunities and assist with implementation of operational enhancements.
• Maintain documentation, procedures, and operational best practices.
• Support quality control activities, audits, and operational reviews.
• Assist with workload management and resource allocation to ensure timely service delivery.
• Ensure compliance with company policies, carrier requirements, regulatory standards, and operational procedures. Escalate operational risks, issues, or concerns to leadership as appropriate.
• Support internal audits, compliance reviews, and corrective action initiatives.
• Drive adoption and effective use of approved Employee Benefits technology platforms and tools. Support data integrity and accuracy within operational systems.
• Assist team members with technology utilization and process adherence.
• Participate in system enhancements, implementations, and operational technology initiatives.
• Encourage the use of reporting and analytics to support informed decision‑making.
• Maintain positive working relationships with carrier and vendor partners. Support carrier and vendor issue resolution and service coordination.

Licenses And Certifications

• Life, Accident & Health License or ability to obtain and maintain licensure.

Skills & Experience To Be Successful

• Bachelor's degree preferred or equivalent professional experience.
• 3+ years of employee benefits, insurance, operations, or business process experience.
• Prior experience leading teams, projects, or operational initiatives.
• Strong understanding of employee benefits operations, workflows, and service delivery processes.
• Experience with operational controls, compliance requirements, and process improvement initiatives.
• Working knowledge of agency management systems and employee benefits technology platforms.
• Strong analytical, organizational, and problem‑solving skills.
• Effective communication and leadership skills.

Preferred

• Leadership experience within an employee benefits brokerage, consulting firm, or insurance carrier.
• Experience with BenefitPoint, Salesforce, AMS platforms, or similar agency management systems.
• CEBS, GBA, or other industry designation.
• Experience supporting technology implementations and change management initiatives.

Pay Range

$125,000.00 - $175,000.00 Annual

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.