Benefits Operations Lead - Patient Access & Auths

UT Health San Antonio; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

The Lead Benefits Coordinator at UT Health San Antonio coordinates staff activities and workflows related to patient access, insurance verification, scheduling, and administrative support within a clinical practice to ensure efficient operations and high patient satisfaction. You will guide and mentor Benefits Coordinators while upholding UT Health's mission and patient promise.

The role emphasizes leadership, training, and collaboration with providers, staff, and insurers to resolve complex

Qualifications

• Advanced knowledge of clinic operations, insurance verification, and authorization processes.
• Ability to coordinate workflow and provide leadership to administrative staff.
• Strong analytical and problem-solving skills related to patient access and insurance issues.
• Ability to train, mentor, and guide clinic staff.
• Skilled in conflict resolution and patient service recovery.
• Proficient in Microsoft Office, electronic medical records, and clinic management systems.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions the UT Health Way.
• Provides guidance, training, and mentorship to administrative staff.
• Facilitates communication between providers, staff, insurance plans, and patients.
• Provides authorizations, referrals and general clerical support in a patient care environment.
• Oversees complex authorization and referral processes.
• Monitors scheduling and patient access workflows to ensure operational efficiency.
• Assists with resolving escalated patient service or insurance issues.
• Maintains clinic records, reports, and administrative documentation.
• Supports clinic leadership with operational coordination and reporting.
• Ensures compliance with clinic policies, regulatory requirements, and payer guidelines.
• Performs other duties as assigned.

Skills

Customer service

Leadership

Problem solving

Communication

Workflow coordination

Tools

Microsoft Office

EMR systems

Clinic management systems

Job description

The Lead Benefits Coordinator at UT Health San Antonio coordinates staff activities and workflows related to patient access, insurance verification, scheduling, and administrative support within a clinical practice to ensure efficient operations and high patient satisfaction. You will guide and mentor Benefits Coordinators while upholding UT Health's mission and patient promise.

The role emphasizes leadership, training, and collaboration with providers, staff, and insurers to resolve complex