Tax Implementation Consultant II - Client Success Advocate

ADP, Inc.; Tempe (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

ADP, Inc. is seeking an Implementation Tax Consultant II in Tempe, AZ (or Alpharetta, GA) to lead client onboarding for ADP solutions. The role blends analytical rigor with project management to simplify complex information and deliver tailored implementations that meet client needs.

You will guide clients toward optimal solutions, analyze existing processes, and collaborate with sales and service teams to ensure a seamless deployment and sustained client success.

Qualifications

• Minimum 3 years in client service with clients.
• Strong analytical and time management abilities.
• Clear verbal and written communication; problem solving.
• Able to recognize procedural issues and escalate appropriately.

Responsibilities

• Consult with clients to deliver a comprehensive ADP solution.
• Guide and drive the client toward the best solution for their business needs.
• Analyze existing systems, interface requirements, and business processes.
• Partner with clients to understand their business and related needs.
• Incorporate new processes, tools and approaches when recommending an ADP solution.
• Utilize broad knowledge to recommend solutions to the client when appropriate.
• Understand client business issues and concerns and implement appropriate solutions.
• Build long term relationships and trust.
• Interact/collaborate with ADP associates in sales and customer service.
• Exchange routine information with client project team including priorities and issues.

Skills

Analytical skills

Time management

Customer service

Communication

Education

Bachelor's degree or equivalent

Job description

ADP, Inc. is seeking an Implementation Tax Consultant II in Tempe, AZ (or Alpharetta, GA) to lead client onboarding for ADP solutions. The role blends analytical rigor with project management to simplify complex information and deliver tailored implementations that meet client needs.

You will guide clients toward optimal solutions, analyze existing processes, and collaborate with sales and service teams to ensure a seamless deployment and sustained client success.