Benefits Implementation Specialist

Group Management Services, Inc.; Richfield Township (OH); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical with HSA match

FSA, Dental, Vision, 401(k) match

Hybrid/flexible scheduling

Job summary

Group Management Services, Inc. is seeking Benefits Implementation Specialists in Richfield, OH. You’ll serve as the primary client contact during benefits program implementation and manage end-to-end setup with carriers and internal teams.

The role emphasizes accuracy, multi-project management, and clear client communication in a hybrid work setting. A Life and Health license is required or obtainable within 90 days.

Qualifications

• Currently have a state's license in Life and Health insurance or can obtain within 90 days of employment
• Prefer experience in health insurance and/or customer service
• Thrives in a fast-paced, service-oriented environment requiring accuracy and follow-through
• Deep understanding of all benefits products and services
• Highly organized with strong attention to detail and multi-project management
• Clear and confident communication with clients and internal teams
• Tech savvy and able to meet critical deadlines
• Delivers a positive onboarding experience to new benefits clients

Responsibilities

• Serve as the primary point of contact for clients during the implementation process
• Manage end-to-end implementation of employee benefits programs for new and existing clients
• Coordinate timelines, milestones, and deliverables with clients, carriers, and internal teams
• Review paperwork and carrier documentation to ensure accurate benefit plan setup
• Configure and maintain benefit plans, eligibility rules, deductions, and enrollment workflows
• Coordinate and administer open enrollment activities and post-enrollment processing
• Document activities and maintain project records
• Support annual benefit renewals by reviewing plan changes and configurations
• Provide excellent customer service with an ownership mentality
• Analyze completed payroll and hand off to Account Specialist team

Skills

Attention to detail

Customer focus

Clear communication

Organizational skills

Timely delivery

Tech savvy

Onboarding experience

Multi-project management

Education

Life and Health insurance license

Tools

CRM systems

Job description

GMS, one of the nation's leading PEOs, is hiring Benefits Implementation Specialists in Richfield, OH!

If you're detail-oriented, customer-focused, and enjoy guiding clients through a smooth, structured onboarding experience, this role is for you.

What’s a PEO?

A Professional Employer Organization helps businesses grow by handling payroll, benefits, workers’ comp, and HR. It’s a $176B+ industry growing at ~14% annually and serving 2–3 million employees nationwide.

Why You’ll Love It Here:

• $45K-$50K base salary depending on experience/location
• Full benefits: Medical (with HSA match), FSA, Dental, Vision, 401(k) match, Disability, EAP, and more!
• Cell phone reimbursement plan
• Hybrid/flexible scheduling earned with tenure + performance

Our Benefits Implementation Specialists:

• Currently have a state's license in Life and Health insurance or are able to obtain this within 90 days of employment
• Are preferably experienced in the field of health insurance and/or customer service
• Thrive in a fast‑paced, service-oriented environment where accuracy and follow-through are essential
• Have a deep understanding of all our benefits products and services
• Are highly organized with strong attention to detail and the ability to manage multiple onboarding projects at once
• Communicate clearly and confidently - whether presenting to clients, leading kickoff calls, or coordinating internally
• Are tech savvy and able to efficiently complete tasks within critical deadlines
• Provide an overall positive onboarding experience to new benefits clients

What You’ll Do:

• Serve as the primary point of contact for clients throughout the implementation process
• Manage the end-to-end implementation of employee benefits program for new and existing clients, ensuring timely and accurate completion completion of all activities
• Coordinate implementation timelines, milestones, and deliverables with clients, carriers, internal teams, and other stakeholders
• Review sold paperwork, carrier documentation, and client requirements to ensure accurate benefit plan setup and administration
• Configure and maintain benefit plans, eligibility rules, deductions, contribution structures, and enrollment workflows within company systems
• Coordinate and administer open enrollment activities, including system setup, testing, employee enrollment support, and post-enrollment processing and audits
• Document implementation activities, maintain project records, and ensure required documentation is accurately stored and updated
• Support annual benefit renewals by reviewing plan changes, updating system configurations, and validating renewal setups
• Provide excellent customer service for clients and members with an ownership mentality
• Perform analysis of completed payroll, resolve any identified issues and ensure a seamless handoff to the Account Specialist team

Why GMS?

At GMS, it’s not just what we do — it’s why we do it. Our mission is simple: help small businesses thrive. For over 30 years, our co‑employment model has saved clients time, reduced costs, and provided peace of mind for thousands of businesses nationwide. We take a people‑first approach, pairing exceptional customer service with innovative, cutting‑edge technology to drive efficiency and deliver real world impact.

Group Management Services is an Equal Opportunity Employer