Implementation Consultant - GA, On Site

Vensure Employer Solutions; Duluth (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off including holidays

Flexible spending account (FSA)

Job summary

Vensure Employer Solutions, located in Duluth, Georgia, is hiring an Implementation Consultant responsible for overseeing client implementation processes and ensuring compliance with regulations. You will manage the implementation for new clients, ensuring smooth transitions and exceptional client experiences.

Ideal candidates will have at least 3 years of relevant experience, proficiency in HR software, and exceptional communication skills. The role focuses on collaborating with cross-functional teams while providing expert guidance and training on system configurations.

Qualifications

• 3+ years of related work experience.
• Proficient in HR software and tools, especially PrismHR.
• Knowledge of federal and state regulations on benefits.

Responsibilities

• Lead the client implementation process for new PEO clients.
• Serve as primary contact for clients during implementation.
• Provide training on using the PEO system effectively.

Skills

Communication skills

Problem-solving

Attention to detail

Analytical skills

Organizational skills

Education

High School/GED or equivalent

Tools

PrismHR

Microsoft Office Suite

Job description

We are a proud work‑from‑office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

Position Summary

The Implementation Consultant is responsible for being a subject matter expert in the respective functional area. This role involves overseeing the client implementation process, coordinating with cross‑functional teams, and ensuring compliance with relevant regulations, all while ensuring exceptional client experience.

Essential Duties and Responsibilities

• Lead the client implementation process for new PEO clients, ensuring a seamless transition to our services.
• Lead client’s full implementation by understanding their requirements and configuring our PEO solutions to meet their needs.
• Serve as the primary point of contact for clients during the implementation phase, addressing their concerns, answering questions, and providing expert guidance on system configuration and best practices.
• Provide training and guidance to clients on how to use our PEO system effectively, ensuring a smooth transition and user adoption.
• Troubleshoot and resolve any technical or process‑related issues that arise during the implementation phase.
• Collaborate with cross‑functional teams, including Sales, Client Relations, and Payroll.
• Act as a subject matter expert, staying up to date with industry trends, best practices, workflows, processes, complex client situations, and benefit regulations.
• Identify opportunities for process improvement and efficiency gains in benefit implementations.
• Identify opportunities for process improvement and contribute to the enhancement of implementation methodologies, tools, and templates.
• Collaborate with peers and leadership to ensure consistency and alignment in implementation practices across the organization.
• Attend Webinar, seminars, and other trainings.
• Other ad hoc duties or projects as assigned.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams
• Problem‑solving mindset with the ability to analyze complex situations and provide effective solutions
• Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments
• Ability to effectively prioritize and re‑prioritize as needed to meet changing business objectives and requirements
• Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
• Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations
• Constantly assesses the neatness, accuracy, thoroughness of the work assigned.
• Proven ability to work effectively with other, build strong team dynamics, and foster cooperation among team members.

Required Education & Experience

• High School/GED or equivalent combination of experience, skills, education (including other relevant non‑traditional degree programs, certifications, or job training programs) required.
• At least 3 years of related work experience.
• Proficiency in HR software and tools, specifically PrismHR.
• Strong understanding of payroll and HR processes, regulations, and compliance requirements.
• Proven experience in implementation, payroll, or a related field.
• Proven track record of managing multiple implementation projects simultaneously and meeting deadlines.
• Knowledge of relevant federal and state regulations pertaining to benefit administration.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

Required Licenses And/Or Certifications

Industry certification not required but would be beneficial to the role (i.e. FPC, CPP, PHR, SHRM‑CP, PMP, etc.)

Physical, Mental, & Communication Demands

• Frequently required to sit; occasionally required to stand and walk.
• Must be able to remain in a stationary position 75‑100% of the time and must be able to occasionally move about the building to access copiers, filing cabinets, or grab mail from front desk.
• Must be able to constantly communicate with team members and employees.
• Constantly operates a computer and other office productivity equipment such as a keyboard, mouse, printer, scanners, faxes, and copiers.
• Repeating motions that may include the wrists, hands and/or fingers.
• Requires constant mental comprehension to assess the accuracy, neatness, and thoroughness of the work assigned.
• Specific vision abilities required include close vision and ability to adjust focus.
• Moderate concentration/intensity, which includes prolonged mental effort.
• Noise level in the work environment is usually moderate.
• May occasionally move objects up to 20lbs. throughout the office.

Environmental Conditions

Indoor, office environment. May occasionally have moderate noise level from copiers, W2 or check printers, or co‑workers.

This position is eligible for the following benefits:

• Health Insurance : Medical, dental, and vision coverage
• Retirement Plan : 401(k) with company match
• Paid Time Off : PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
• Other Benefits : Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
• Additional Compensation : [e.g., signing bonus, commission structure] if applicable