Benefits & HR Client Support Specialist

Teamtalentus; Schaumburg (IL); On-site; USD 71,635,000 - 77,146,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Career development

Job summary

Paylocity is seeking a Benefit Account Manager I in Schaumburg, IL to resolve client payroll and HR system challenges while building strong relationships. This is a 100% in-office role; remote or hybrid work is not available and you will be the primary contact within a dedicated client support team.

You will meet performance metrics through inbound and outbound interactions by phone, Zoom, and email, collaborating with internal experts to provide effective solutions and guidance on HR and

Qualifications

• Bachelor’s degree required.
• Proficiency in Microsoft Office suite.
• Strong written business communication skills.
• Team player with attention to detail.
• Self-starter able to handle multiple projects.
• Analytical thinking, problem-solving, time management, communication, and decision-making.

Responsibilities

• Issue Resolution – Maintain availability, manage workloads, troubleshoot and resolve client issues.
• Client Focus - Champion clients' interests and collaborate with internal experts to provide optimal solutions.
• Timely Solution Delivery - Prioritize timely solutions per client requirements and metrics.
• Leverage Resources - Use resources, document issues, and comply with payroll policies.
• Continued Learning – complete courses and training within designated timeframes.

Skills

MS Office

Written communication

Analytical thinking

Time management

Problem solving

Decision making

Self-starter

Team player

Education

Bachelor's degree

Job description

Paylocity is seeking a Benefit Account Manager I in Schaumburg, IL to resolve client payroll and HR system challenges while building strong relationships. This is a 100% in-office role; remote or hybrid work is not available and you will be the primary contact within a dedicated client support team.

You will meet performance metrics through inbound and outbound interactions by phone, Zoom, and email, collaborating with internal experts to provide effective solutions and guidance on HR and