Benefits Account Manager I - On-Site

Paylocit; Schaumburg (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Job summary

Paylocity, an award-winning cloud HR/payroll software provider, seeks a Benefit Account Manager I for our Schaumburg, IL office. This on-site, client-facing role focuses on resolving payroll/HR system challenges and building strong customer relationships through technical expertise.

You will handle inbound/outbound interactions by phone, Zoom, and email, collaborating with internal experts to deliver timely solutions and maintain high client satisfaction.

Qualifications

• Bachelor's degree required.
• Proficiency in Microsoft Office suite.
• Strong written communication for business correspondence.
• Strong team player with attention to detail.
• Self-starter able to handle multiple projects.

Responsibilities

• Issue Resolution – maintain accessibility, troubleshoot and resolve client issues.
• Client Focus - champion client interests and deliver clear resolutions.
• Timely Solution Delivery - prioritize on-time delivery and meet service metrics.
• Leverage Resources - use resources to source answers and document issues per payroll policies.
• Continued Learning – stay current by completing trainings within set timeframes.

Skills

Bachelor's degree

Microsoft Office

Written communication

Team player

Self-starter

Analytical thinking

Problem solving

Time management

Communication skills

Decision-making

Education

Bachelor's degree

Job description

Paylocity, an award-winning cloud HR/payroll software provider, seeks a Benefit Account Manager I for our Schaumburg, IL office. This on-site, client-facing role focuses on resolving payroll/HR system challenges and building strong customer relationships through technical expertise.

You will handle inbound/outbound interactions by phone, Zoom, and email, collaborating with internal experts to deliver timely solutions and maintain high client satisfaction.