Bilingual Customer Service Specialist – Debt Cancellation

Aon Corporation; Alpharetta (GA); Hybrid; USD 40,000 - 45,000; Full time

Job summary

Aon is looking for a Customer Service Specialist in Alpharetta, GA. This hybrid role supports the Debt Cancellation program and focuses on delivering outstanding service for inbound calls, processing benefit transactions, and resolving client questions efficiently.

The ideal candidate has a college degree or equivalent, strong listening and communication skills, and bilingual Spanish-English, with the ability to document inquiries clearly and maintain high customer satisfaction.

Qualifications

• College degree or equivalent work experience required.
• Bilingual Spanish-English is highly preferred.
• Experience handling inbound calls and customer inquiries.

Responsibilities

• Provide excellent customer service for inbound calls, top-notch experience based on client parameters.
• Provide outstanding inbound service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs
• Initiate benefits (claims) and process benefit related transactions as well as work cancellation requests.
• Ability to identify and respond efficiently and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer, confirming or clarifying information and defuse situations as needed.
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way.

Skills

Customer service

Bilingual Spanish-English

Inbound calls

Active listening

Documentation

Education

College degree or equivalent

Job description

Aon is looking for a Customer Service Specialist in Alpharetta, GA. This hybrid role supports the Debt Cancellation program and focuses on delivering outstanding service for inbound calls, processing benefit transactions, and resolving client questions efficiently.

The ideal candidate has a college degree or equivalent, strong listening and communication skills, and bilingual Spanish-English, with the ability to document inquiries clearly and maintain high customer satisfaction.