Benefits & Enrollment Navigator – Mental Health

Judson Center; Warren (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Judson Center seeks an Enrollment and Benefits Coordinator to manage client-facing benefit and enrollment processes in a behavioral health setting. You will verify insurance, process enrollments, and explain coverage to patients, while navigating Medicaid and other programs.

The role requires knowledge of payer systems, eligibility checks, and remediation of denied claims, with a focus on accurate billing and compliant administration.

Qualifications

• High School diploma or equivalent (Associates or Bachelor’s degree preferred).
• 2+ years of experience in insurance verification, benefits coordination, or revenue cycle operations.
• Valid Michigan Driver’s License and Vehicle Insurance
• Knowledge of medical billing, insurance processes, and payer requirements.
• Strong communication and customer service skills.
• Proficiency in electronic health records (EHR) and insurance portal systems.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsibilities

• Verify patient insurance eligibility and benefits prior to services, ensuring accurate documentation in the system.
• Process insurance enrollments, updates, and authorizations to support timely and accurate billing.
• Communicate with patients to explain coverage, co-pays, deductibles, and out-of-pocket responsibilities.
• Remain current on mental health services, Medicaid, and other state and federal benefit programs, including QMB and SLMB.
• Help clients, and sometimes their family members, complete and submit applications for Medicaid, SSI, SSDI, or SNAP.
• Provide support throughout the application process, including preparing appeals for denied benefits and follow-ups with Social Security and Medicaid.
• Conduct meetings to educate clients on their insurance coverage, eligibility, and the options available to them for mental health and other community services.
• Gather, verify, and input clients' social, financial, and medical information into various applications and databases.
• Work with the EHR team to ensure accuracy and efficiency in billing and coding processes.
• Maintain accurate client benefits records, process enrollment changes and terminations, and track application statuses.
• Ensure claims are clean and free of errors prior to submitting to the billing department.
• Ensure benefits administration is compliant with federal and state regulations and prepare reports on Medicaid status and program efficacy.
• Audits medical record documentation to identify miscoded and under/up coded and training on accurate coding practices and compliance issues.
• Work closely with other identified clinical staff to ensure best clinical standards and coding is followed.
• Liaise between clients, families, providers, front office staff, and billing teams to resolve insurance-related issues.
• Submit and follow up on prior authorizations, referrals, and benefit inquiries with payers.
• Monitor payer portals and correspondence for updates, coverage changes, or denials.
• Educate patients about financial assistance programs or alternative payment options as needed.
• Ensure compliance with HIPAA and organizational policies in handling patient and payer information.
• Contribute to departmental goals of reducing denials, improving collections, and enhancing patient satisfaction.
• Completes all other assignments or duties as designated.

Skills

Insurance verification

Benefits coordination

Revenue cycle operations

Customer service

EHR proficiency

Attention to detail

Communication skills

Independent & collaborative work

Education

High School diploma or equivalent

Associates or Bachelor's degree preferred

Tools

EHR systems

Insurance portals

Job description

Judson Center seeks an Enrollment and Benefits Coordinator to manage client-facing benefit and enrollment processes in a behavioral health setting. You will verify insurance, process enrollments, and explain coverage to patients, while navigating Medicaid and other programs.

The role requires knowledge of payer systems, eligibility checks, and remediation of denied claims, with a focus on accurate billing and compliant administration.