Benefits Eligibility Specialist I Growth Path

State of Vermont; Barre (VT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Flex scheduling

12 paid holidays

Health, dental, and vision insurance

Retirement plans including pension

Parental leave

Supportive team environment

Job summary

The State of Vermont’s Barre district office is seeking an Eligibility Specialist I to determine eligibility for benefits and promptly provide benefits to applicants who meet criteria.

Ideal candidates will show empathy, critical thinking, teamwork, and comfort with learning new technology, with a background in customer service and data entry. Barriers may include emotional callers, requiring calm, professional handling.

Qualifications

• Customer service experience with regular computer use and data entry.
• Bachelor's degree in human services or financial field preferred.

Responsibilities

• Determine eligibility for benefits and ensure timely, accurate benefit delivery.
• Apply program rules to complex situations while helping customers over the phone or in person.

Skills

Empathy

Critical thinking

Teamwork

Communication skills

Education

Bachelor's degree in human service or financial field

Job description

The State of Vermont’s Barre district office is seeking an Eligibility Specialist I to determine eligibility for benefits and promptly provide benefits to applicants who meet criteria.

Ideal candidates will show empathy, critical thinking, teamwork, and comfort with learning new technology, with a background in customer service and data entry. Barriers may include emotional callers, requiring calm, professional handling.