Eligibility Specialist I — Flexible Schedule & Community Impact

Vermont, Inc; Vermont; On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Flex scheduling

12 paid holidays

Health, dental and vision insurance

Pension

Parental leave

Supportive team environment

Job summary

The State of Vermont is seeking an Eligibility Specialist I in the Morrisville district office to determine eligibility for benefits and provide timely, accurate support to applicants. The role emphasizes empathy, teamwork, and effective communication with customers in person and over the phone.

Responsibilities include applying complex program rules in dynamic situations, managing competing priorities, and maintaining professionalism when clients are distressed.

Qualifications

• Two (2) years or more of customer service experience including computer use and data entry.
• OR Bachelor's degree in a human service or financial field.

Responsibilities

• Determine eligibility for benefits for applicants.
• Provide timely and accurate benefits to those who meet criteria.
• Demonstrate empathy and respect for all customers.
• Apply program rules to complex and dynamic situations.
• Work effectively in a busy office, assisting customers in person or by phone.

Skills

Customer service

Empathy

Critical thinking

Teamwork

Learning new technology

Education

Bachelor's degree in human service or financial field

Job description

The State of Vermont is seeking an Eligibility Specialist I in the Morrisville district office to determine eligibility for benefits and provide timely, accurate support to applicants. The role emphasizes empathy, teamwork, and effective communication with customers in person and over the phone.

Responsibilities include applying complex program rules in dynamic situations, managing competing priorities, and maintaining professionalism when clients are distressed.