Eligibility Specialist I – Interim (VT Benefits)

Vermont, Inc; Waterbury (VT); On-site; USD 37,000 - 57,000; Full time

Benefits offered by this job

Healthcare benefits

Dental plan

Paid holidays

Job summary

State of Vermont’s Benefit Service Center in Waterbury, VT seeks an Eligibility Specialist I - Interim to join a dedicated team. The role focuses on determining eligibility for state and federally funded programs, delivering accurate information, and maintaining professionalism in high-pressure situations.

The position requires strong time management, communication, and teamwork skills, with an emphasis on growth, learning, and independent balance of priorities.

Qualifications

• Two (2) years or more of experience in a customer service environment that included regular use of computer programs AND clerical work and data entry.
• Bachelor's degree in a human service or financial field.

Responsibilities

• Determine eligibility for Vermonters for State and Federally funded programs using multiple platforms.
• Answer calls and provide information in a professional, respectful manner.
• Manage interactions with applicants who may be in heightened emotional states, calmly and professionally.

Skills

Customer service

Data entry

Time management

Communication

Teamwork

Education

Bachelor's degree in human service or financial field

Job description

State of Vermont’s Benefit Service Center in Waterbury, VT seeks an Eligibility Specialist I - Interim to join a dedicated team. The role focuses on determining eligibility for state and federally funded programs, delivering accurate information, and maintaining professionalism in high-pressure situations.

The position requires strong time management, communication, and teamwork skills, with an emphasis on growth, learning, and independent balance of priorities.