Eligibility Specialist I - Interim

State of Vermont; Waterbury (VT); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Pension plan

457(b) deferred compensation

Tuition Reimbursement

Wellness program

Job summary

State of Vermont’s Benefit Service Center (BSC-Call Center) is seeking an Eligibility Specialist I (ES1) to join our dedicated team in Waterbury, VT. This interim role involves determining eligibility for Vermonters across state and federally funded programs using multiple platforms and call center technologies.

This position is interim with an anticipated end date of July 2027 and requires strong customer service, organizational skills, and the ability to balance competing priorities in a

Qualifications

• Two (2) years or more of experience in a customer service environment that included regular use of computer programs AND clerical work and data entry.
• OR Bachelor's degree in a human service or financial field.

Skills

Time management

Active listening

Professional communication

Teamwork

Written communication

Collaboration

Growth mindset

Education

Bachelor's degree in human service or financial field

Job description

Overview

The Benefit Service Center (BSC-Call Center) is hiring an Eligibility Specialist I (ES1) to join our dedicated team.

We Are Looking For An Ideal Candidate Who

• Demonstrates excellent time management and organizational skills
• Actively listens and communicates rules and information in a professional, respectful manner
• Is positive, approachable, and a strong team player
• Communicates clearly and effectively, both verbally and in writing
• Collaborates and contributes to achieving organizational goals
• Is motivated to grow, learn, and continuously improve while understanding the responsibilities of the role

The Benefit Service Center (BSC) is a unique, hardworking, and collaborative team dedicated to providing accurate benefits and an excellent customer experience. The Call Center determines eligibility for Vermonters for State and Federally funded programs using multiple platforms and a variety of call center technologies.

This is an interim position with an anticipated end date of July 2027, this date may be shortened or extended.

Who May Apply

This position, Eligibility Specialist I - Interim (Job Requisition #56067), is open to all State employees and external applicants.

Please note that multiple positions in the same work location may be filled from this job posting.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Environmental Factors

Duties are primarily performed in an office setting, but private means of transportation should be available for necessary travel to training and/or meetings. Workload is typically heavy with a constant need for prompt, accurate decisions. Incumbents must be organized and able to function independently while balancing competing priorities. Clientele can present with a variety of challenges resulting in a need to calmly and professionally manage situations in which applicants may be in a heightened emotional state, angry, frustrated, unable to communicate, and/or discouraged.

Minimum Qualifications

Two (2) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.

OR

Bachelor's degree in a human service or financial field.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 12 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State's employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.