Eligibility Specialist I - Flexible Scheduling & Impact

State of Vermont; Morristown (VT); On-site; CAD 60,000 - 86,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Pension plan

Parental leave

Family and medical leave

Work with children and families

Job summary

The State of Vermont, Morrisville district office, is seeking an Eligibility Specialist I to determine benefit eligibility and provide timely, accurate benefits to applicants. Role emphasizes empathy, critical thinking, and teamwork, with in-person or phone support as needed.

Two years of customer service experience or a related degree are required; position offers comprehensive benefits and potential reclassification to Eligibility Specialist II upon demonstrated performance.

Qualifications

• Customer service experience using computers and data entry.
• Ability to apply program rules to complex situations.
• Comfortable working in a fast-paced office environment.

Responsibilities

• Determine eligibility for benefits.
• Provide timely, accurate benefit information to applicants.
• Engage with customers empathetically by phone or in person.

Skills

Empathy

Critical thinking

Teamwork

Phone support

In-person service

De-escalation

Tech adaptability

Education

Two+ years customer service

Bachelor's degree in human service or financial field

Job description

The State of Vermont, Morrisville district office, is seeking an Eligibility Specialist I to determine benefit eligibility and provide timely, accurate benefits to applicants. Role emphasizes empathy, critical thinking, and teamwork, with in-person or phone support as needed.

Two years of customer service experience or a related degree are required; position offers comprehensive benefits and potential reclassification to Eligibility Specialist II upon demonstrated performance.