Benefits & Eligibility Interviewer — Impact Lives In-Person

State of Arizona; Apache Junction (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

ASRS retirement

Paid holidays

Paid vacation and sick time

Parental leave

Job summary

Department of Economic Security in Apache Junction, AZ is seeking a Benefits and Eligibility Specialist (Eligibility Interviewer). The role focuses on determining eligibility for Medical, Nutrition, and Cash Assistance, with in-person client interaction and on-site work.

You will receive classroom and on-the-job training, and must demonstrate strong communication, decision-making and multitasking abilities in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• One year experience in eligibility reviews or customer service.
• Background checks and E-Verify compliance.
• On-site in Apache Junction, AZ.

Responsibilities

• Assist clients in-person or by phone in a fast-paced office.
• Attend paid classroom training with on-the-job training.
• Provide excellent customer service to individuals and families.
• Collect information to determine eligibility for Medical, Nutrition, and Cash Assistance.
• Enter data and navigate multiple screens during interviews.
• Adhere to agency standards for attendance, service levels, accuracy, and timeliness.

Skills

Customer service

Written communication

Verbal communication

Empathy

Decision making

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Department of Economic Security in Apache Junction, AZ is seeking a Benefits and Eligibility Specialist (Eligibility Interviewer). The role focuses on determining eligibility for Medical, Nutrition, and Cash Assistance, with in-person client interaction and on-site work.

You will receive classroom and on-the-job training, and must demonstrate strong communication, decision-making and multitasking abilities in a fast-paced environment.