Eligibility & Benefits Specialist – In-Person Support

State of Arizona; Tucson (AZ); Presencial; USD 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid vacation and sick time

Parental Leave

Resumo da oferta

The State of Arizona is seeking an on-site Eligibility Specialist in Tucson to support the Division of Benefits and Medical Eligibility. You'll interact with clients in person and by phone, collect information, and determine eligibility for Medical, Nutrition, and Cash Assistance while working within a fast-paced government office.

This role requires strong customer service, accuracy, and the ability to work independently while adhering to vaccination and policy requirements.

Qualificações

• Customer service experience or eligibility review experience.
• Ability to work in a fast-paced office environment.
• Proficiency with computers and data entry across multiple screens.

Responsabilidades

• Assist clients in-person or by telephone in a fast-paced office.
• Attend paid classroom training with on-the-job training.
• Provide excellent customer service to individuals and families facing challenges.
• Collect information to determine eligibility for Medical, Nutrition, and Cash Assistance.
• Enter data and navigate multiple screens during interviews and applications.

Conhecimentos

Customer service practices

Computer navigation

Written communication

Verbal communication

Empathy and patience

Data entry and typing

Basic math skills

Formação académica

High School Diploma or GED

Ferramentas

Google Suite

Microsoft Office

Descrição da oferta de emprego

The State of Arizona is seeking an on-site Eligibility Specialist in Tucson to support the Division of Benefits and Medical Eligibility. You'll interact with clients in person and by phone, collect information, and determine eligibility for Medical, Nutrition, and Cash Assistance while working within a fast-paced government office.

This role requires strong customer service, accuracy, and the ability to work independently while adhering to vaccination and policy requirements.