Senior Benefits Eligibility Specialist

State of Arizona; Phoenix (AZ); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability

ASRS retirement

Paid holidays

Paid vacation and sick time

Parental leave

Job summary

The Department of Economic Security (DES) in Arizona is seeking a Senior Benefits Eligibility Specialist (Eligibility Interviewer Specialist) to assess Medical Assistance, Nutrition Assistance, TANF and Cash Assistance cases. You will travel to DOTS locations in Phoenix and surrounding sites, meeting with highly vulnerable clients and maintaining strict timelines.

This on-site role requires adaptability, excellent interpersonal skills, and the ability to work with diverse populations.

Qualifications

• Knowledge of Federal and State public assistance laws and procedures.
• Expert-level eligibility determination processes for MA/NA/TANF/CA.
• Excellent communication, conflict resolution, mediation and collaboration skills.

Responsibilities

• Perform SME-level determinations for complex NA/MA/CA cases across sites.
• Ensure determinations comply with federal and state regulations and policies.
• Review records for quality assurance and refer questionable cases for investigation.
• Assist customers with disabilities and de-escalate when handling irate clients.

Skills

Public assistance laws

Eligibility determinations

Interpersonal communication

Conflict resolution

Tools

AZTECS

HEAplus

OnBase

FAA online policy manual

Job description

The Department of Economic Security (DES) in Arizona is seeking a Senior Benefits Eligibility Specialist (Eligibility Interviewer Specialist) to assess Medical Assistance, Nutrition Assistance, TANF and Cash Assistance cases. You will travel to DOTS locations in Phoenix and surrounding sites, meeting with highly vulnerable clients and maintaining strict timelines.

This on-site role requires adaptability, excellent interpersonal skills, and the ability to work with diverse populations.