Eligibility Interviewer - Help Families Access Benefits

AZ State Jobs; Phoenix (AZ); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Affordable benefits package

ASRS retirement system

Paid holidays

Paid vacation and sick time

Parental leave

Job summary

Arizona Department of Economic Security (DES) is seeking an Eligibility Interviewer for the Phoenix area. The role involves determining eligibility for Nutrition, Medical, and Cash Assistance in a busy call center environment, with on-the-job training and opportunities to help families in need.

The position is in-office at the Phoenix Customer Care Center and requires strong communication skills, multitasking, and independent work capabilities.

Qualifications

• 1 year experience performing eligibility reviews or 1 year of customer service experience.
• High School Diploma or GED is required.
• Ability to work independently in a fast-paced call center environment.

Responsibilities

• Work in a call center assisting individuals and families by phone.
• Attend paid classroom training with on-the-job training.
• Collect information to determine eligibility for Medical, Nutrition, and Cash Assistance.
• Enter data and navigate multiple screens during interviews.

Skills

Customer service

Written & verbal communication

Computer navigation

Core math skills

Education

HS Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Arizona Department of Economic Security (DES) is seeking an Eligibility Interviewer for the Phoenix area. The role involves determining eligibility for Nutrition, Medical, and Cash Assistance in a busy call center environment, with on-the-job training and opportunities to help families in need.

The position is in-office at the Phoenix Customer Care Center and requires strong communication skills, multitasking, and independent work capabilities.