Eligibility Interviewer — Benefits Access (SkillBridge)

AZ State Jobs; Phoenix (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Department of Economic Security (DES) seeks an Eligibility Interviewer for its SkillBridge program at the Phoenix Customer Care Center. The role focuses on determining eligibility for Nutrition, Medical, and Cash Assistance, via phone interviews and data collection.

Training is provided, with potential for full-time placement after internship completion. Ideal candidates are service-oriented, able to multitask, and comfortable navigating multiple computer systems while speaking with applicants.

Qualifications

• Experience with eligibility reviews or customer service preferred.
• 0

Responsibilities

• In a call center, assist individuals by phone.
• Attend paid classroom training with on-the-job training.
• Provide excellent customer service by phone to individuals and families.
• Collect information to determine eligibility for Medical, Nutrition and Cash Assistance.
• Enter data and navigate multiple screens during interviews.
• Adhere to agency standards in a high-volume call center.

Skills

Customer service

Communication

Typing

Math skills

Multitasking

Independent work

Teamwork

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Department of Economic Security (DES) seeks an Eligibility Interviewer for its SkillBridge program at the Phoenix Customer Care Center. The role focuses on determining eligibility for Nutrition, Medical, and Cash Assistance, via phone interviews and data collection.

Training is provided, with potential for full-time placement after internship completion. Ideal candidates are service-oriented, able to multitask, and comfortable navigating multiple computer systems while speaking with applicants.