Benefits Coordinator-Associate (MARC Ortho and Podiatry)

uthscsa.edu; San Antonio (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

UT Health San Antonio seeks a Benefits Coordinator-Associate responsible for providing customer service, scheduling patient appointments, and verifying insurance benefits. The ideal candidate will demonstrate analytical thinking and excellent communication skills. Join a supportive team dedicated to enhancing the patient experience and quality of care.

Benefits

Excellent benefits package

Flexible spending accounts

Generous Paid Time Off

Qualifications

• One year of directly related experience required.
• Proficiency in Microsoft Office and communication skills necessary.
• Analytical thinking and customer service orientation important.

Responsibilities

• Greets patients and verifies insurance coverage.
• Handles appointment scheduling and phone calls efficiently.
• Maintains medical records and prepares patient charts.

Skills

Customer Service

Analytical Thinking

Communication

Problem Solving

Tools

Microsoft Office

Database Programs

Job description

Benefits Coordinator-Associate (MARC Ortho and Podiatry)

Job Description

Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits and obtaining authorization, and providing telephone triage.

Responsibilities

• Greets patients, verifies insurance coverage and eligibility, reviews new patient registration and obtains authorizations.
• Assists in the collection of copays and enters new patient information.
• Maintains medical and insurance referral records and prepares patient charts; ensures test results are filed.
• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
• Manages patient appointments according to the physician's schedules and/or protocols.
• Performs all other duties as assigned.

Qualifications

• Demonstrates the ability to support the mission, vision and patient promise throughout all interactions, the UT Health Way.
• Demonstrates analytical thinking this role requires analyzing information and using logic to coordinate work within schedule constraints and handle emergent requirements in a timely manner.
• Demonstrates creativity and alternative thinking; able to develop new ideas supportive of the UT Health Way.
• Proficient computer skills using Microsoft Office and database programs.
• Excellent verbal, written and interpersonal communication skills.

Required Skills

One (1) year of directly related experience is required.

About Us

Benefits Overview

UT Health San Antonio offers an excellent benefits package for its employees. Employees who work at least 20 hours a week, with an appointment of at least 4.5 months, are eligible for benefits.

Medical - UT SELECT Medical insurance is offered free for employees and administered by Blue Cross and Blue Shield of Texas. Family members can be added to the plan through payroll deduction. Employees and their dependents can also receive discounted copays and coinsurance when using UT Health Physicians, a network of 800 premier physicians including more than 100 specialists.

Dental - Three dental insurance plan options are available for employees and their families through Delta Dental Insurance Company, two PPOs and one dental HMO plan. Both PPO plans allow employees to choose any licensed dentist.

Vision - Fully insured Vision Care benefits are offered by Superior Vision Services. Two vision plan options that offer either standard or enhanced vision benefits. Life Employees receive $40,000 of group term life insurance and $40,000 of basic accidental death and dismemberment insurance for free, with options to purchase additional employee and dependent coverage for both at group rates.

Retirement - Employees are eligible for either the Teacher Retirement System (TRS) or the Optional Retirement Plan (ORP). TRS is a defined benefit retirement plan which UT Health matches employee contributions. ORP is for eligible faculty staff employees. Voluntary retirement programs are also available to invest before- or after-tax dollars with the choice of five quality retirement plan providers.

Time Off - A generous leave program offers multiple paid leave options:

• Front-loaded Paid Time Off: 128 to 208 hours (16 to 26 days) of Paid Time Off based on years of service, given at the start of each fiscal year. PTO may be prorated in year one based on date of hire.
• Extended Illness Bank: 8 hours (1 day) accrued per month which can be used for illness or injury after one day of Paid Time Off is taken.
• Paid Family Leave: Up to 240 hours (6 weeks) to care for a spouse, child, or parent after 6 months of consecutive employment.
• Holidays: 12 set paid holidays each year.

FSAs - Employees can enroll in flexible spending accounts (FSAs) to set aside money from earnings before taxes for qualifying dependent day care expenses or out-of-pocket health care expenses.

Discounts - Employees enjoy a range of discounts on services, tickets, and gym membership.

EEO Statement

UT Health San Antonio is an equal employment opportunity and affirmative action employer. It is our policy to promote and ensure equal employment opportunity for all individuals without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, or veteran status.

Job Info

• Job Identification 4344
• Job Category Clinical Programs & Services
• Posting Date 05/30/2025, 05:02 PM
• Locations 0305 8300 Floyd Curl Dr., San Antonio, TX, 78229, US (On-site)
• Apply Before 06/29/2025, 05:02 PM
• Job Schedule Full time
• Organization O9254 - HOPD Ortho General MARC, O9000 - MSRH - HOPD Operations, O1000 - MSRH - Administration, UT Health Science Center, UT Health Science Center
• Department O9254 - HOPD Ortho General MARC

Job Info

• Job Identification 4344
• Job Category Clinical Programs & Services
• Posting Date 05/30/2025, 05:02 PM
• Apply Before 06/29/2025, 05:02 PM
• Job Schedule Full time
• Locations 0305 8300 Floyd Curl Dr., San Antonio, TX, 78229, US (On-site)