Benefits & Community Resources Coordinator

ADP, Inc.; Town of Florida (NY); On-site; USD 22,000 - 28,000; Full time

Job summary

ADP, Inc. is seeking a Social Services Coordinator to assist patients with access to social, financial, and community resources, connecting them to Medicaid, SNAP, QMB, SSI and other programs.

The coordinator serves as a liaison between patients, healthcare providers, government agencies, and community organizations to promote continuity of care and enhance patient well-being. The role includes screenings for eligibility, assistance with applications and renewals, and coordination with

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in Social Work, Human Services, or related field preferred.
• Minimum 1–2 years of experience in social services, healthcare access, or community resources coordination.
• Knowledge of Medicaid, SNAP, SSI, and related programs strongly preferred.
• Bilingual (English/Spanish or English/Creole) highly preferred.
• Strong organizational, communication, and interpersonal skills.
• Proficient in Microsoft Office and comfortable learning new software systems.

Responsibilities

• Conduct screenings to identify patients’ eligibility for benefits (Medicaid, QMB, SNAP, LIS, SSI, etc.).
• Assist with completion and submission of applications, renewals, and required documentation.
• Maintain patient confidentiality and ensure compliance with HIPAA and organizational policies.
• Follow up with patients to confirm application status and address pending requirements.
• Provide information about local, state, and federal resources, including housing, transportation, food programs, and financial assistance.
• Refer patients to external agencies or community partners as needed.
• Build and maintain strong working relationships with government agencies and community resource providers.
• Maintain accurate and timely case notes, logs, and reports in designated systems.
• Track applications and outcomes to ensure follow-up and accountability.
• Assist with departmental reporting and data collection as requested by management.
• Work closely with Social Services team members, medical staff, and administrators to coordinate patient support.
• Participate in departmental meetings, trainings, and professional development activities.
• Provide coverage and support to other coordinators as needed across multiple centers.

Skills

Bilingual (English/Spanish or English/

Strong organizational skills

Communication skills

Interpersonal skills

Microsoft Office

Education

High school diploma or equivalent

Associate or bachelor’s degree in Social Work, Human Services, or related field preferred

Tools

Microsoft Office

Job description

ADP, Inc. is seeking a Social Services Coordinator to assist patients with access to social, financial, and community resources, connecting them to Medicaid, SNAP, QMB, SSI and other programs.

The coordinator serves as a liaison between patients, healthcare providers, government agencies, and community organizations to promote continuity of care and enhance patient well-being. The role includes screenings for eligibility, assistance with applications and renewals, and coordination with