Compassionate Case Manager — Community Support & Care

ADP, Inc.; City of Rochester (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

ADP, Inc. in Rochester, NY is seeking a Case Manager to coordinate comprehensive support services for individuals and families. You will assess needs, develop care plans, and liaise with healthcare and social service providers to ensure continuity of care.

You will advocate for clients, manage crisis interventions, and document progress to improve well-being and access to community resources, with a focus on vulnerable populations and regulatory compliance.

Qualifications

• Bachelor’s degree required in Social Work, Human Services or related field.
• At least 1 year of case management or social services experience preferred.
• Knowledge of crisis intervention and mental health support strategies.
• Familiarity with elderly support systems including Medicaid and Social Security.

Responsibilities

• Conduct comprehensive assessments of clients’ social, emotional, and health needs.
• Coordinate and monitor services with healthcare providers and community organizations.
• Provide crisis intervention to address immediate needs and stabilize situations.
• Maintain detailed case records and ensure regulatory compliance.
• Advocate for clients’ rights and access to resources, including mental health services.

Skills

Case management

Crisis intervention

Interpersonal communication

Multidisciplinary collaboration

Client advocacy

Education

Bachelor’s degree in Social Work, Human Services, or related field

Tools

Electronic case management systems

Job description

ADP, Inc. in Rochester, NY is seeking a Case Manager to coordinate comprehensive support services for individuals and families. You will assess needs, develop care plans, and liaise with healthcare and social service providers to ensure continuity of care.

You will advocate for clients, manage crisis interventions, and document progress to improve well-being and access to community resources, with a focus on vulnerable populations and regulatory compliance.