Benefits Clerk - On-Site Admin & Member Support

State of Florida; Tallahassee (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

The State of Florida’s Department of Management Services in Tallahassee is seeking a Benefits Clerk to provide essential administrative support across the Division’s projects. This on-site role requires professionalism, confidentiality, and the ability to manage a wide range of assignments within tight timeframes.

You will handle email, mail, faxing, and filing; monitor and log division communications; support member calls; assist with enrollment and eligibility tasks; and back up Open

Qualifications

• High school diploma or higher.
• At least 1 year of professional administrative and data processing experience.
• Experience in human resources or employee benefits.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Providing administrative support for e-mailing, mailing, faxing, copying, scanning, and filing documents.
• Monitoring the Division mail pick-up, logging, distributing.
• Serving as support for answering and assisting member calls to Division main telephone line.
• Maintaining complete and accurate record of calls received to the Division main telephone line via the DSGI Customer Service Tracker.
• Providing support with DSGI Help email, Weight and Diabetes Management email, and Open Enrollment email.
• Researching, gathering, and providing information on member eligibility, effective dates, and other data.
• Assisting the Senior Benefits Analyst in maintaining database/log of enrollment and eligibility appeals, assigns appeals, sends member appeal acknowledgement letter.
• Providing backup support for Open Enrollment directed by the Benefits Administrator.
• Indentifying member complaint trends and recommends educational or communication strategies to mitigate future complaints and issues.
• Assisting with Medicare Secondary payer letters.

Skills

Administrative support

Microsoft Office

Data entry

Customer service

Communication skills

Organizational skills

Teamwork

Time management

Education

High school diploma or higher

Tools

Microsoft Word

Excel

Outlook

Job description

The State of Florida’s Department of Management Services in Tallahassee is seeking a Benefits Clerk to provide essential administrative support across the Division’s projects. This on-site role requires professionalism, confidentiality, and the ability to manage a wide range of assignments within tight timeframes.

You will handle email, mail, faxing, and filing; monitor and log division communications; support member calls; assist with enrollment and eligibility tasks; and back up Open