Benefits Services Specialist I - 72002521

State of Florida; Tallahassee (FL); On-site; USD 35,362 - 42,000; Full time

Benefits offered by this job

Health benefits

Tuition waiver program

Job summary

State of Florida, through the Florida Retirement System, seeks a Benefits Services Specialist I to advise members on retirement benefits, health subsidies, and related processes. You will handle inquiries, perform benefit estimates, and guide customers through DROP and payout options with accuracy and empathy.

As a key frontline resource, you’ll resolve issues, process forms, and collaborate with team members to ensure responsive service while maintaining compliance with applicable laws and

Qualifications

• Two years of professional experience in customer service, call center, insurance, retirement or related fields.

Responsibilities

• Engage with Florida Retirement System (FRS) members by phone, chat, or email to resolve questions and provide solutions.
• Explain retirement benefits, DROP, and retirement options, and assist with forms and submissions.
• Update mailing addresses, verify benefit payments, and route calls to appropriate staff as needed.

Skills

Customer service

Call center

Communication

Job description

Benefits Services Specialist I - 72002521

Location: On-site in Tallahassee, FL.

Date posted: Jul 21, 2026.

The Work You Will Do:

You’ll spend the majority of your day engaging with members of the Florida Retirement System (FRS), listening to their concerns and providing the best solutions. You’ll be a master problem solver, interacting with members over the phone, in chat sessions, or via email. This role is equally challenging and rewarding, serving as a go‑to resource for public sector employees transitioning to the next phase of their lives.

• Estimates of retirement benefits
• Application for FRS and/or Retiree Health Insurance Subsidy benefits
• Deferred Retirement Option Program (DROP)
• Termination requirements and forms required to receive accumulated account balance under the DROP or to receive refunds of member contributions
• Disability retirement benefits
• Benefit payments and amounts withheld from benefit payments
• Beneficiary designation
• Employer/Employee enrollments and contributions
• How to access and utilize the features of FRS Online
• Update home mailing addresses for benefit recipients and terminated, non‑retired members
• Handle questions regarding retirees’ 1099‑Rs and Member Annual Statements

Provide income verification letters, beneficiary change forms and other forms as requested, and update home mailing addresses for benefit recipients and terminated, non‑retired members. Transfer calls to specified individuals requested by the caller. Verify if benefit payments have been cashed; request duplicate warrants for lost, stolen or mis‑delivered benefit payments; and request copies of cashed warrants.

A Successful Teammate Should Have:

• A passion for helping people and a customer‑focused mindset
• Ability to provide outstanding customer service
• Ability to work independently and in a team environment
• Strong, effective communication skills
• Ability to focus on the issue and not take things personally
• Ability to research information quickly
• Ability to understand and apply applicable laws, rules, and Division policies relating to retirement
• Ability to speak on the phone for extended periods of time
• Basic math skills
• Outstanding written and verbal communication skills

Qualifications:

• Two years of professional experience in customer service, call center, insurance, retirement or social security, administration, fiscal work, statistics, personnel, or any other combination. Post‑secondary education may be used as an alternative for years of experience on a year‑for‑year basis.

Pay: The starting salary for the Benefits Services Specialist I is $35,361.61.

The Benefits of Working for the State of Florida:

Employees enjoy top‑tier benefits including comprehensive health coverage with low deductibles and low monthly out‑of‑pocket contributions. State employees may choose between the FRS Pension Plan and the FRS Investment Plan. An additional benefit is the tuition waiver program available through state university and community college systems. For a more complete list of benefits, visit https://www.mybenefits.myflorida.com/

Our Organization and Mission:

The Florida Department of Management Services (DMS) serves the state by managing real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs. DMS is a customer‑oriented agency with the motto, “We serve those who serve Florida.”

Veterans’ Preference: Candidates eligible for Veterans’ Preference will receive preference in employment. Documentation requirements can be found by contacting the agency recruiter. All documentation is due by the close of the vacancy announcement.

EEO Statement: Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.

All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F. S., Drug‑Free Workplace Act.

Successful completion of background screening will be required for this position. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority in advance.