Remote Customer Service Specialist – Benefits & Claims

RiseMe; Cedar Rapids (IA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Flexible Spending

Gym Membership Reimbursement

Life Insurance

LTD

STD

401K

3 weeks vacation

9 paid holidays

casual dress code

Job summary

Auxiant is seeking a Customer Service Specialist to handle provider and member inquiries via phone, live chat, and secure email. The role supports claim status and benefits discussions, with responsibilities across multiple channels.

Ideal candidates have strong phone etiquette, excellent communication skills, and prior call center or customer service experience. A high school diploma or equivalent plus 1–2 years of related experience is expected.

Qualifications

• Excellent phone skills/etiquette.
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key.
• Qiclink experience.
• Previous call center experience preferred.
• Excellent verbal and written communication skills.
• Proven customer service experience required.
• Medical insurance background preferred.
• High school diploma or equivalent and 1-2 years related experience.

Responsibilities

• Answer provider phone, live chat, and secure email questions regarding claim status and benefits.
• Assist enrollees with phone and live chat questions regarding claim status and benefits.
• Other duties as assigned or appropriate.

Skills

Phone etiquette

PC skills

Email management

Qiclink experience

Call center experience

Verbal communication

Written communication

Tools

Qiclink

Job description

Auxiant is seeking a Customer Service Specialist to handle provider and member inquiries via phone, live chat, and secure email. The role supports claim status and benefits discussions, with responsibilities across multiple channels.

Ideal candidates have strong phone etiquette, excellent communication skills, and prior call center or customer service experience. A high school diploma or equivalent plus 1–2 years of related experience is expected.