Customer Service Specialist

RiseMe; Madison (WI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending

Gym Membership Reimbursement

Life Insurance

Long-term Disability

Short-term Disability

401K

Paid vacation

9 paid holidays

Casual dress code

Job summary

Auxiant is seeking a Customer Service Specialist to handle provider and member inquiries via phone, live chat, and secure email. The role supports claim status and benefits questions within a fast-paced environment.

The position offers full benefits and opportunities to work across remote, hybrid, or in-office arrangements across the Cedar Rapids, IA and Wisconsin offices. Prior call center and insurance experience are helpful.

Qualifications

• Excellent phone skills/etiquette.
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key.
• Qiclink experience.
• Previous call center experience preferred.
• Excellent verbal and written communication skills.
• Proven experience in a professional office environment.
• Proven customer service experience required.
• Medical insurance background preferred.
• High school diploma or equivalent and 1-2 years related experience.

Responsibilities

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.

Skills

Phone etiquette

Proficient PC skills

Verbal and written communication

Call center experience

Professional office experience

Customer service experience

Medical insurance background

Education

High school diploma or equivalent

1-2 years related experience

Tools

Qiclink

Job description

Work Arrangement: Remote, Hybrid, or In Office

Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or Milwaukee, WI

Auxiant’s Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect Empowerment Agility Leadership

Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary:

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.

Essential Functions:

• Answer provider phone, live chat, and secure email questions regarding claim status and benefits
• Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions:

• Other duties as assigned or appropriate

Education/Qualifications:

• Excellent phone skills/etiquette
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
• Qiclink experience
• Previous call center experience preferred
• Excellent verbal and written communication skills
• Proven experience in a professional office environment
• Proven customer service experience required
• Medical insurance background preferred
• High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more