Customer Service Specialist

RiseMe; Cedar Rapids (IA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Flexible Spending

Gym Membership Reimbursement

Life Insurance

LTD

STD

401K

3 weeks vacation

9 paid holidays

casual dress code

Job summary

Auxiant is seeking a Customer Service Specialist to handle provider and member inquiries via phone, live chat, and secure email. The role supports claim status and benefits discussions, with responsibilities across multiple channels.

Ideal candidates have strong phone etiquette, excellent communication skills, and prior call center or customer service experience. A high school diploma or equivalent plus 1–2 years of related experience is expected.

Qualifications

• Excellent phone skills/etiquette.
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key.
• Qiclink experience.
• Previous call center experience preferred.
• Excellent verbal and written communication skills.
• Proven customer service experience required.
• Medical insurance background preferred.
• High school diploma or equivalent and 1-2 years related experience.

Responsibilities

• Answer provider phone, live chat, and secure email questions regarding claim status and benefits.
• Assist enrollees with phone and live chat questions regarding claim status and benefits.
• Other duties as assigned or appropriate.

Skills

Phone etiquette

PC skills

Email management

Qiclink experience

Call center experience

Verbal communication

Written communication

Tools

Qiclink

Job description

Description

Work Arrangement: Remote, Hybrid, or In Office

Location for In Office or Hybrid: Cedar Rapids, IA, Madison, WI, or Milwaukee, WI

Auxiant’s Mission Statement and Core Values

Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results.

Core Values: Independent Solutions. REAL Results

Respect Empowerment Agility Leadership

Be part of a growing and prospering company as a Customer Service Specialist. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package.

Job Summary

• Handle incoming and outgoing phone calls from providers and members.
• Handle incoming live chats via the website from providers and members.
• Respond to emails via Auxiant secure email from providers.

Essential Functions

• Answer provider phone, live chat, and secure email questions regarding claim status and benefits
• Assist with enrollee phone and live chat questions regarding claim status and benefits

Nonessential Functions

• Other duties as assigned or appropriate

Education/Qualifications

• Excellent phone skills/etiquette
• Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key
• Qiclink experience
• Previous call center experience preferred
• Excellent verbal and written communication skills
• Proven experience in a professional office environment
• Proven customer service experience required
• Medical insurance background preferred
• High school diploma or equivalent and 1-2 years related experience.

*Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more