Application Systems Analyst, EDP I

Commonwealth of Massachusetts; Boston (MA); Presencial; USD 67 000 - 96 000; Tempo integral

Resumo da oferta

The Office of the Comptroller in Boston seeks an Application Systems Analyst, EDP I to provide frontline ERP support for the Commonwealth’s financial systems and manage ServiceNow tickets. You will monitor production, help with testing, maintain documentation, and assist with cross-training and process improvements.

This role operates under a hybrid CTR model with on-site requirements in Boston and some remote work; the position looks to professional candidates with ERP experience, strong

Qualificações

• Knowledge of ERP, financial or information systems concepts.
• Experience providing user or application support and managing tickets.
• Ability to review system and transaction information and follow procedures.
• Proficiency in coordinating work and maintaining documentation.

Responsabilidades

• Provide frontline ERP support and manage ServiceNow tickets.
• Review production issues and coordinate with internal teams and external vendors.
• Assist with QA, testing, and production readiness activities.
• Create and maintain standard operating procedures (SOPs).
• Participate in rotating after-hours and weekend support (on call).

Conhecimentos

ERP knowledge

Ticket management

Issue review & troubleshooting

Documentation & coordination

Formação académica

Bachelor's degree in data processing / information science

Associate's degree in data processing (substitution)

Descrição da oferta de emprego

An Official website of the Commonwealth of Massachusetts

Job Description - Application Systems Analyst, EDP I (260006TK)

Job Description

Description

Office of the Comptroller (CTR)

Application Systems Analyst, EDP I

FY27 - 004

About the Office of the Comptroller

The Office of the Comptroller ensures that the more than $50 billion in annual transactions authorized by the general appropriations act and supplemental appropriations are executed in accordance with all statutory requirements and recorded in compliance with accounting standards. We also oversee capital assets, federal funding inflows, and other transactions. We also own and maintain statewide payments and payroll systems, safeguarding critical financial information. We operate in support of our partners, the financial staff at more than 150 departments and agencies across the Commonwealth.

As stewards of the public trust, we aspire to inspire confidence by maintaining our core principles: clarity, integrity, and accountability.

The powers and obligations of the Office of the Comptroller are generally dictated by M.G.L. c. 7A.

Summary of Comptroller Technology Group (CTG) Team

Comptroller Technology Group (CTG) delivers critical IT services to ensure the smooth operation of daily business activities while supporting the strategic objectives of both the Office of the Comptroller and the Commonwealth of Massachusetts. CTG is tasked with maintaining and enhancing essential enterprise-wide systems that underpin state operations, including Mosaic (the Commonwealth’s financial systems), CTHRU (the transparency platform for government spending), and VendorWeb (the payment portal for state vendors). CTG plays a pivotal role in managing several key relationships, including the Executive Office of Technology Services and Security (EOTSS), over 150 state departments, and external vendors.

Position Summary

The Office of the Comptroller is seeking qualified candidates for consideration to fill one, full-time (37.5 hours/week) Application Systems Analyst position. Under the supervision of the ERP Director, this position provides frontline support for users of the Commonwealth’s ERP platform and supports the effective operation of statewide financial business processes.

The Application Systems Analyst is responsible for ServiceNow ticket management and monitoring, including reviewing, documenting, categorizing, routing, tracking, and escalating issues based on priority and business impact. Application Systems Analyst responsibilities include responding to routine ERP questions, performing initial troubleshooting, gathering information for investigation, applying documented solutions, and escalating complex issues to Level 2 resources or coordinating with the vendor when needed. The position also performs daily ERP production support activities, including setting and validating processing parameters, monitoring scheduled activities, preparing and maintaining system and operational documentation, and supporting system assurance, testing, and validation activities. This role strengthens day-to-day operational support and allows senior ERP resources to focus on complex production issues, system improvements, and strategic initiatives.

Specific Duties

The specific duties of this position include but are not limited to the following:

• Perform daily ERP production support activities; set and validate authorized processing parameters, monitor scheduled activities, processing cycles, review results and exceptions, confirm expected completion, document identified issues, and coordinate follow-up or escalation when processing does not occur as expected.
• Manage and monitor incidents by reviewing, documenting, categorizing, prioritizing, routing, tracking, and updating tickets; apply established criteria to assess priority and business impact and direct issues to the appropriate support team.
• Review production issues, work with internal teams, departments, Commonwealth agencies, and external vendors to support follow-up and resolution.
• Perform Quality Assurance by supporting functional, end-to-end, regression, and production-readiness testing.
• Create and maintain Standard Operating Procedures (SOPs).
• Participate in rotating after-hours and weekend support (on call)
• Remain current with CTR policies, procedures, memos, required training, internal controls, risk, and fraud-prevention responsibilities.
• Contribute to a positive, respectful, and cooperative work environment.
• Assist with cross-training, knowledge transfer, continuity planning, risk assessment, and internal-control review.
• Perform other related assignments on an as-needed basis.

Bargaining Unit / Salary Range

NAGE UNIT 6 / G ra de 10 : $66,890.20 - $96,266.04

As p e r the Unit 6 C oll ec t i v e B a r g a in i n g A g r e e m e nt b e tw ee n the Commonw ea lth of M a ss ac hus e tts a nd the N a tio n a l Asso c i a n t e d G ov er n m e nt Empl o y e e s. The range is based upon a series of steps. Any potential offer is determined based upon an analysis of the minimum entrance requirements, the candidate’s relevant work experience and educational achievement level.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

CTR is pleased to offer a comprehensive benefits package to its employees. The specific components and eligibility may vary based upon position classification, hours worked per week and other variables. Therefore, specific benefits for this position may be discussed as part of the interview and offer process.

The overall benefits available include paid vacation, sick and personal leave time, health, dental and vision insurance, and optional pre-tax Health Savings Account plans.

In addition, CTR provides employees the opportunity to elect life insurance, long term disability insurance, deferred compensation savings, tuition remission, pre-tax commuter account plans, along with other programs. This position may be eligible for the federal Public Service Loan Forgiveness (PSLF) program administered by the Federal Government.

CTR Hybrid-Work Model

CTR operates under a Hybrid work model. Under this policy, employees are currently required to work a minimum of four business days per month (two set by management and two set by the employee) on-site at CTR’s Boston office and may work remotely the remainder of the time at a location approved by their supervisor, so long as they comply with the requirements of the telework policy. Under this policy, all employees must be able to report to the Boston office with little or no notice, even including the same workday should an exigent circumstance arise. Therefore, a reasonable proximity to the office is necessary. CTR does not reimburse for employees to travel to the office.

On-site work is an essential function of this position.

In addition, the successful candidate may be required to work primarily on site in Boston during the initial training and orientation period and/or for certain positions a primarily on-site role may be necessary.

Commitment to Diversity

CTR is committed to building a diverse staff at all levels across its entire agency.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

CTR is an Equal Opportunity Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Required Background Check – Including Tax Compliance

CTR requires a background check on all prospective employees as a condition of employment.

Candidates should know that the background check is not initiated until:

• A candidate is invited to a second or subsequent interview and
• The candidate has signed the Background Check Authorization Form and related releases.

This background check includes:

• a Criminal Offender Record Information (CORI) check,
• Commonwealth Department of Revenue state tax compliance.

Candidates with advanced degrees and professional licenses may have these credentials verified.

Individuals other than those references provided by a candidate may be contacted in the course of completing a full background and qualification check.

Required Qualifications

• Knowledge of ERP, business, financial, or information systems concepts and processes.
• Experience providing user or application support and managing tickets, including documenting, tracking, updating, and escalating support requests.
• Ability to review system and transaction information, identify issues, and follow established procedures to support resolution.
• Proficiency in coordinating assigned work, maintaining accurate documentation, and adhering to established processes and timelines.

Minimum Entrance Requirements

Applicants must have at least (A) three years of full-time, or equivalent part-time, professional experience in electronic data processing work the major duties of which included computer programming and/or computer systems analysis, or (B) any equivalent combination of the required experience and the substitutions below.

SUBSTITUTIONS:

I. An Associate's degree with a major in the field of data processing or computer programming may be substituted for a maximum of one year of the required experience.*

II. A Bachelor's or higher degree with a major in the field of data processing or computer and/or information science may be substituted for the required experience.*

III. A diploma for completion of a two year full-time, or equivalent part-time, program in a recognized non-degree granting business or vocational/technical school above the high school level with a major in the field of computer programming may be substituted for a maximum of one year of the required experience.*

IV. An official transcript from a recognized business or vocational/ technical school as evidence of completion of a program consisting of at least 650 hours of instruction in the field of computer programming may be substituted for a maximum of one year of the required experience.

V. Graduation from the data processing course of a recognized vocational/technical high school may be substituted for a maximum of one year of the required experience.

*Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Primary Location

Job

Information Systems and Technology

Agency

Off of the State Comptrollers

Schedule

Full-time

Shift

Day

Job Posting

Oct 5, 2026, 5:05:11 PM

Number of Openings

1

Salary

66,890.20 - 96,266.04 Yearly

If you have Diversity, Affinnative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Monica Middleton - 6178239689

Potentially Eligible for a Hybrid Work Schedule : Yes