Benefits Advisor: Open Enrollment & Plan Guidance

LanguageLine Solutions UK; United States; Remote; USD 40,000 - 52,000; Full time

Job summary

Health Advocate is seeking a benefits support specialist to guide members through plan options, costs, and enrollment questions. You will respond to benefit inquiries, provide clear options, and maintain strict confidentiality in line with HIPAA and COBRA requirements.

Role requires strong communication, problem solving, and organizational skills, with attention to regulatory compliance and quality service. Office-based position with focus on member satisfaction.

Qualifications

• Minimum 1 year of customer service, healthcare, or employee benefits experience.
• Basic knowledge of MS Word and Excel.
• Ability to pass standardized interview and related testing.
• May require bilingual abilities in English and Spanish or other languages.

Responsibilities

• Interface with internal and external resources to guide benefit plan options and costs.
• Answer incoming calls and respond to benefit inquiries; follow up on unresolved issues.
• Explain open enrollment options during enrollment periods and changes of status.
• Document issues thoroughly and maintain records in appropriate systems.

Skills

Communication skills

Phone etiquette

Problem solving

Organizational skills

Bilingual ability

Education

High School Degree or GED

Bachelor’s degree substitute

Associate’s degree preferred

Tools

MS Word

MS Excel

Job description

Health Advocate is seeking a benefits support specialist to guide members through plan options, costs, and enrollment questions. You will respond to benefit inquiries, provide clear options, and maintain strict confidentiality in line with HIPAA and COBRA requirements.

Role requires strong communication, problem solving, and organizational skills, with attention to regulatory compliance and quality service. Office-based position with focus on member satisfaction.