Benefits Associate

Carroll-Insurance-Agency; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Carroll-Insurance-Agency is seeking a detail-oriented Benefits Associate to join our Health & Benefits team in Houston, TX. You will provide technical and administrative support focusing on enrollment technology, carrier connectivity, reporting, and policy maintenance.

Responsibilities include building and maintaining Employee Navigator for Open Enrollment, managing enrollments and QLEs, reviewing carrier discrepancies, and ensuring accurate enrollment data across Applied Epic and related

Qualifications

• Life & Health insurance license preferred or willingness to obtain.
• Excellent organization and follow-through.
• Comfortable working with data, spreadsheets, and multiple technology platforms.
• Strong problem-solving skills and ability to research discrepancies through resolution.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Previous employee benefits, insurance, HR administration, billing, or related experience preferred.
• Employee Navigator and/or Applied Epic experience is a plus.
• Experience with EDI/API/834 carrier connections is a plus.

Responsibilities

• Build and maintain ENAV for new clients, Open Enrollment, and benefit changes.
• Manage enrollment activity, including employee additions, terminations, and QLEs.
• Review carrier discrepancy reports and work with carriers and internal teams to resolve issues.
• Coordinate and maintain EDI/API and 834 carrier connections.
• Perform billing audits and prepare billing discrepancy, deduction, enrollment, and client reports.
• Assist with Medicare compliance and 1094 reporting.
• Collect census, HB2015, and other required client information.
• Maintain activities and documentation within Applied Epic.
• Work with Account Managers, carriers, clients, and Benefits team to keep enrollment data accurate.

Skills

Organization

Data analysis

Spreadsheet proficiency

Problem solving

Communication

Multitasking

HR administration

Insurance license

Technical proficiency

Tools

Employee Navigator (ENAV)

Applied Epic

EDI/API/834

Job description

Description

We are seeking a detail-oriented and tech-savvy Benefits Associate to join our Health & Benefits team. This role provides technical and administrative support with a focus on enrollment technology, carrier connectivity, reporting, billing reconciliation, compliance, and policy maintenance.

Requirements

Key Responsibilities

• Build and maintain Employee Navigator (ENAV) for new clients, Open Enrollment, and benefit changes.
• Manage enrollment activity, including employee additions, terminations, and Qualifying Life Events (QLEs).
• Review carrier discrepancy reports and work with carriers and internal team members to research and resolve issues.
• Coordinate and maintain EDI/API and 834 carrier connections.
• Perform billing audits and prepare billing discrepancy, deduction, enrollment, and other client reports.
• Assist with Medicare compliance and 1094 reporting.
• Collect census, HB2015, and other required client information.
• Maintain activities and documentation within Applied Epic.
• Work closely with Account Managers, carriers, clients, and other Benefits team members to keep enrollment and policy information accurate and up to date.

Qualifications

• Life & Health insurance license preferred or willingness to obtain.
• Excellent organization and follow-through.
• Comfortable working with data, spreadsheets, and multiple technology platforms.
• Strong problem-solving skills and the ability to research discrepancies through resolution.
• Professional written and verbal communication skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Previous employee benefits, insurance, HR administration, billing, or related experience preferred.
• Employee Navigator and/or Applied Epic experience is a plus.
• Experience with EDI/API/834 carrier connections is a plus.

*This is not a remote position*

All applicants must be authorized to work in and currently reside in the United States.

NO AGENCIES OR 3RD PARTY INQUIRIES