Benefits Administrator I

USI Insurance Services; Harrisburg (Dauphin County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401(k)

Job summary

USI Insurance Services is seeking an experienced Benefits Coordinator to support day-to-day customer service and coordinate with internal teams and carriers. You will assist with renewals, new business, and broker communications to ensure plan changes and enrollments meet carrier requirements.

This role requires 3+ years in employee benefits, strong data entry skills, and proficiency with MS Excel. A HS diploma is required, a Bachelor’s degree is a plus, and the team values accuracy and teamwork.

Qualifications

• 3+ years of employee benefits experience.
• High School Diploma or GED required; Bachelor’s degree a plus.
• Knowledge of Health and Ancillary plans, carriers, and quoting abilities.
• Strong attention to detail; accurate admin and data entry skills.
• Ability to set priorities and meet deadlines.
• Ability to work independently and in a fast-paced, team environment.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office Excel; formatting and formulas.

Responsibilities

• Coordinate day-to-day customer service and support internal service team.
• Assist with quoting renewal options and new business.
• Provide follow-up communications and broker approvals for plan changes and enrollment issues.
• Provide renewals to appropriate Brokers and update client databases.
• Enter data into commission database and respond to carriers or broker questions.
• Assist with training Brokers and onboarding of new staff.
• Communicate with management on all aspects of administration.
• Coordinate with internal team to meet service turnaround times and carrier standards.
• Develop strong relationships with carriers and internal staff.

Skills

Communication skills

Time management

Teamwork

Attention to detail

Benefits knowledge

Education

High School Diploma or GED

Bachelor's degree (preferred)

Tools

Microsoft Excel

Job description

Description and Requirements

Requirements

Description and Requirements

General Description:

Responsible for coordination of day-to-day customer service and supporting internal service team. Ensure new business, renewals, and broker of record letters meet the requirements of the writing carrier. Act as a liaison between the insurance carrier and internal staff.

Responsibilities

• Mentor internal staff on products and processes. Assist with onboarding of new team members.
• Assist with quoting renewal alternatives and new business.
• Provide internal staff with follow-up communication. Includes approvals for Brokers on plan changes and open enrollment issues.
• Provide renewals to appropriate Brokers.
• Enter data into commission database.
• Respond to carriers, internal staff, and/or broker questions. Assist with claims and billing problems.
• Update client database on an ongoing basis. Create and maintain case files of critical client information based on implemented workflows.
• Assist with training Brokers.
• Communicate regularly with management and team members on all aspects of administration.
• Coordinate with internal team to ensure service and turn-around times meet Emerson Rogers standards.
• Develop and maintain strong working relationships with carriers and internal staff.

Knowledge, Skills And Abilities

• 3+ years of employee benefits experience. Prior experience in a group benefits environment preferred.
• High School Diploma or GED degree required. Bachelor’s degree a plus.
• Knowledge of Health and Ancillary plans, carriers, and quoting abilities preferred.
• Strong attention to detail. Efficient and accurate administrative and data entry skills.
• Ability to set priorities and manage deadlines.
• Ability to work independently and in a fast-paced, team environment.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office Excel. Includes experience with formatting and formulas.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.